Wholesale Operations Administrator - Daimler Truck Financial Services
(2024-09)
- Collaborate with the Dealer Credit Department to ensure seamless daily operations between Credit and Operations teams.
- Deliver exceptional customer service to dealers, brand partners, vendors, and internal stakeholders, fostering a cohesive team environment.
- Manage wholesale accounts, address dealer inquiries, and resolve discrepancies efficiently.
- Process new business transactions, ensuring compliance and accurate equipment valuations using JD Power and other tools.
- Coordinate funding transactions, process checks/wires, and collaborate with accounting to resolve discrepancies.
- Review and post incoming dealer payments, prepare checks for deposit, and promptly report discrepancies to accounting.
- Manage daily reports, balance new business, and resolve unmatched cash transactions and duplicate financing issues.
- Monitor insurance coverage, maintain MSO documents, and ensure timely lien releases upon payoff.
Specialty Collections Specialist - Daimler Truck Financial Services
(2022-11)
- Manage high-balance accounts using PEGA, ALFA, and third-party software to locate customers and resolve payment issues.
- Initiate legal proceedings, such as repossession, for delinquent accounts.
- Collect overdue balances, set up payment plans, and process ACH payments over the phone.
- Maintain detailed and accurate notes on customer interactions, ensuring seamless follow-up.
- Process vendor invoices in the Fiori system.
Collections Specialist - Daimler Truck Financial Services
(2022-04 - 2022-11)
- Worked in a high-volume call center, contacting customers to resolve payment defaults and establish payment plans.
- Collected overdue payments, posted payments, and managed arrangements.
- Provided courteous and prompt customer service through phone and email communication.
Quality Claims Specialist - Eberl Claims Services
(2021-08 - 2022-01)
- Validated claims for accuracy and compliance with client and company standards.
- Assessed damages and processed claims using appropriate tools.
- Handled customer inquiries and entered claims data into the system efficiently.
