Trollas Cooks

Motivated technical support candidate with experience troubleshooting complex mechanical and electrical systems, documenting maintenance activities, and resolving issues in military and civilian environments. Skilled in customer service, communication, Microsoft Office, basic computer operations, and team coordination, with a strong record of working independently and maintaining attention to detail. Currently pursuing a Master's in Business.

Assistant Manager at Little Caesars Pizza (2024-10 – 2025-06)

• Supervised daily restaurant operations and provided technical support to a team of up to 10 employees.
• Ensured adherence to customer service standards, safety and security procedures, and accurate documentation of daily operations.
• Managed cash handling, inventory, scheduling software, office productivity tools, and completed daily paperwork with attention to detail.
• Maintained restaurant image and compliance with local health regulations.

Heavy Mobile Equipment Mechanic at Northrop Grumman (2006 – 2015)

• Performed repair, rebuild, testing, and troubleshooting of hydraulic, pneumatic, and mechanical components, applying hardware support and problem-solving skills.
• Oversaw maintenance of military vehicles (M88 Retriever, AAVP7, MTVR, M777 Howitzer).
• Led safety and operational meetings; managed workload and quality control.
• Provided technical support and advice to optimize production and repair processes while resolving equipment issues independently.

Heavy Mobile Equipment Mechanic at L3 Communications Vertex Aerospace (2004 – 2006)

• Disassembled, rebuilt, and tested heavy military vehicles and combat equipment.
• Installed and maintained electrical and hydraulic systems.
• Trained junior mechanics and ensured compliance with ISO and safety procedures.

Heavy Wheel Mechanic / Truck Driver & Operator (MOS 88M) at United States Army (1999 – 2004)

• Operated and maintained various heavy military transport and tactical vehicles.
• Performed emergency roadside repairs and routine vehicle service.
• Managed vehicle logs, cargo handling and ensured safe transport of troops and materials.

Security Guard

• Monitored premises, responded to emergencies, and greeted visitors professionally.

Volunteer at Salvation Army

• Organized donations, supported community events, and assisted individuals in need.

Master of Business Administration in Business – Southern New Hampshire University

General Education Diploma – Meadow Lane Adult Education (1997 – 1997)

High School Diploma – Meadow Lane High School (1997 – 1997)