Troy Guilbeaux

Senior Human Resources and operations leader with nearly 30 years of progressive experience across hospice, behavioral health, healthcare, hospitality, gaming, non-profit, manufacturing, and military environments. Trusted advisor to executive leadership on employee relations, compliance, compensation support, payroll coordination, workforce planning, investigations, organizational development, and business-aligned people strategy. Earlier career experience includes large-scale hiring and onboarding, executive operations support, budget and financial analysis, startup leadership, vendor and contract exposure, and military personnel administration, creating a broad operating foundation for director, vice president, and enterprise HR roles.

Human Resources Manager - Hospice of Acadiana - Lafayette, Louisiana

(2024-03)

Provide enterprise HR leadership for a hospice organization, partnering with executive leadership on employee relations, compensation administration, payroll coordination, compliance, recruiting, onboarding, benefits, policy administration, and HR systems oversight.

• Advise executive and operational leaders on employee relations, investigations, disciplinary issues, policy interpretation, and legally sensitive workplace matters.
• Lead recruiting, onboarding, performance management, HRIS approvals, and supervision of HR personnel while maintaining process accountability across the HR function.
• Track and present monthly HR metrics related to turnover, recruiting, payroll, paid time off, and departmental initiatives to support executive decision-making.
• Oversee benefits administration, compensation support, payroll coordination with Finance, and personnel record compliance for state, federal, and accrediting requirements.
• Review and update HR policies, procedures, handbook content, and survey-readiness practices to strengthen compliance and organizational consistency.

Human Resources Director - Oceans Healthcare - Lafayette, Louisiana

(2021-08 - 2024-03)

Supported corporate and shared-services functions including pharmacy, intake, revenue cycle, health information systems, and financial planning, partnering with leaders to align HR operations with business needs, staffing priorities, training, engagement, and payroll coordination.

• Partnered with senior leaders on consolidation of multiple corporate entities into one facility, supporting workforce transition and business continuity.
• Supported operational change initiatives, including transition of Texas facilities from contract pharmaceutical services to in-house pharmacy services.
• Sourced, hired, and onboarded more than 20 employees and contractors within the first eight weeks of the role.
• Assisted managers with bi-weekly payroll processes for approximately 200 employees while reinforcing HR operational consistency.
• Helped implement training and employee engagement initiatives, including service as Site Administrator for Oceans University.

Human Resources Director - Oceans Behavioral Hospital - Opelousas, Louisiana

(2018-02 - 2024-03)

Led the full HR function for a behavioral health facility, serving as a strategic and operational partner to leadership on employee relations, recruitment, investigations, compliance, performance management, benefits, and workforce planning.

• Improved retention by partnering with leadership to refine recruitment and selection methods, reducing turnover by 50 percent.
• Streamlined HR processes in Paycom and served as a subject matter resource for training, records management, and benefits administration.
• Reduced organizational risk through policy review, documentation oversight, and adherence to federal and state employment requirements.
• Led a rapid COVID-era consolidation of two hospitals with three days' notice, managing transfers, furloughs, layoffs, and employee communications.
• Maintained a 100 percent success rate in pre-pandemic unemployment claims through strong documentation and case preparation.

Director of Human Resources - Westside Habilitation Center - Alexandria, Louisiana

(2016-10 - 2018-02)

Directed HR strategy and day-to-day HR operations for a multi-site organization supporting 315 employees across 29 locations.

• Guided managers on employee relations, compensation, training, employee development, and performance management across a distributed workforce.
• Conducted investigations and managed documentation and communication tied to progressive discipline processes.
• Built forms, spreadsheets, and administrative processes to strengthen compliance in orientation, OSHA reporting, EEO-1 reporting, document retention, and timekeeping.
• Achieved and maintained a 93-win record in unemployment claims through thorough preparation and policy-based documentation.
• Supported organization-wide compliance with federal and state employment requirements.

Director of Training - Paragon Casino Resort - Marksville, Louisiana

(2015-04 - 2016-10)

Led training and organizational development initiatives in a complex, high-volume operating environment while serving as a consultant to senior leadership on structure, talent development, and operational improvement.

• Consulted with upper management and Tribal Council on organizational structures, roles, responsibilities, and workforce development priorities.
• Directed day-to-day operations of the Paragon University leadership academy, including program, policy, and process development.
• Designed self-paced and instructor-led learning solutions to broaden training access and strengthen workforce capability.
• Partnered with department leaders to identify improvement opportunities in guest service, onboarding, leadership development, and operational effectiveness.
• Supervised training staff and advanced leadership development through management-focused education programs.

Master of Business Administration - Marketing - American InterContinental University

Bachelor of Science - Social Work - Franciscan University of Steubenville