Troy Henry

CLIENT SERVICES MANAGER | ENERGY EFFICIENCY | UTILITY OPERATIONS | PROGRAM LEADERSHIP

Talent

South PlainfieldMember since August 25, 2026

Energy Efficiency ProgramsUtility OperationsRegulatory ComplianceCross-functional LeadershipCRMSalesforceDemand-side management (DSM)Customer engagementCustomer resolutionComplex billing resolutionIncentive programsProject deliveryCross-functional collaborationOnboarding training

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Energy Efficiency ProgramsUtility OperationsRegulatory ComplianceCross-functional LeadershipCRM

About

Client Services Manager, Energy Efficiency Coordinator and Utility Operations Leader with 15+ years of experience leading commercial, industrial, and municipal energy programs within regulated utility environments. Expertise in Salesforce and CRM, onboarding training, energy efficiency, demand-side management (DSM), utility operations, customer engagement, customer resolution, complex billing resolution, incentive programs, regulatory compliance, project delivery, cross-functional collaboration, cross-functional leadership, and capital infrastructure initiatives. Demonstrated strong B2B customer service and relationship management capabilities.

Experience

Energy Efficiency Consultant / Senior Project Manager - Commercial Accounts - JCP&L / FirstEnergy Corp

(2013-06 - 2026-04)

Managed a portfolio of 150-300+ commercial, industrial, and municipal customers participating in utility-sponsored energy efficiency programs.
Led end-to-end project implementation including customer qualification, engineering coordination, incentive processing, and project closeout.
Partnered with engineering, transmission, distribution, and regulatory teams to ensure compliance and successful program execution.
Provided trusted technical guidance on HVAC, lighting, building automation, and electrification projects.

Revenue Operations Supervisor / Energy Programs Project Manager - JCP&L / FirstEnergy Corp

(2013-06 - 2026-04)

Oversaw operational execution and reporting for regulated utility energy efficiency programs.
Improved workflow efficiency, operational tracking, and regulatory reporting processes.
Coordinated cross-functional teams supporting engineering, operations, regulatory affairs, and customer service.
Supported utility compliance initiatives and continuous process improvement.

Service Delivery & Utility Operations Manager - Spectrotel Communications

(2005 - 2011)

Managed enterprise telecommunications service delivery, vendor coordination, and operational performance.