Sales Manager - Empire Today LLC - Memphis, TN
(2022-06)
Pricing, Product Knowledge, Assist Sales Representatives in Closing Deals on flooring sales an install. Take an receive calls from Customers with issues about Sales an install. Assisting with delivering the best customer experience possible.
Training Specialist - 1Time Training Recruiting - Memphis, TN
(2013-01)
- Developed and delivered updated training information, enhancing frontline employee performance, for Major Auto Dealers Nationwide.
- Continuously observed, tracked and improved training courses to meet changing employee demands.
Delivery Courier - Federal Express - Memphis, TN
(2019-08 - 2021-10)
- Operated delivery vehicles safely by following company policies and procedures, minimizing accidents.
- Worked under tight deadlines, drove to customer sites, and picked up and delivered documents in all weather conditions.
- Assisted supervisor in training and supporting new Couriers.
Enumerator - Department of Commerce - Memphis, TN
(2020-07 - 2020-08)
- Interviewed residents in assigned areas to explain census, answer questions, and record answers.
- Documented and submitted hours worked, miles driven, and expenses incurred on job to facilitate accurate recordkeeping.
General Manager - JD Byrider - Memphis, TN
(2016-08 - 2017-05)
Advanced store sales position, restructuring departments and modeling customer service techniques to employees. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Finance Manager - Toyota - Memphis, TN
(2010-01 - 2016-05)
- Helped sales department achieve goals with effective use of sales abilities and good understanding of dealer needs.
- Increased per-deal revenue by reviewing paperwork, offering incentives, and persuasively encouraging customers to sign up for additional services.
- Trained staff on new financial products and guide staff through effective upselling and cross-selling techniques.
Finance Manager - Toyota - Nashville, TN
(2015-05 - 2016-01)
- Increased per-deal revenue by reviewing paperwork, offering incentives, and persuasively encouraging customers to sign up for additional services.
- Provided service to customers and prospects seeking loans by providing right loan products that met their needs.
- Helped sales department achieve goals with effective use of sales abilities and good understanding of dealer needs.
Finance Manager - Gossett Motor Cars - Memphis, TN
(2007-06 - 2010-05)
- Provided service to customers and prospects seeking loans by providing right loan products that met their needs.
- Maximized finance departments' overall profitability and improved product penetration by developing comprehensive menu-based selling process.
- Helped sales department achieve goals with effective use of sales abilities and good understanding of dealer needs.
Salesman - Sunrise Automotive Dealership - Memphis, TN
(2005-01 - 2007-06)
- Developed and implemented sales strategies with customers.
- Exceeded monthly sales goals by 50%.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Realtor, Real Estate Agent - Century 21 Real Estate - Memphis, TN
(2001-06 - 2005-04)
- Managed full schedules of appointments, showings, and open houses to complete consistent sales.
- Consulted with customers to effectively guide processes of purchasing and sales.
- Negotiated agreements, including presenting purchase offer when representing buyer.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases in compliance with legal requirements and internal standards.
Police Officer - City of Memphis - Memphis, TN
(1995-01 - 2001-01)
- Patrolled assigned neighborhoods to identify and deter criminal activities.
- Responded to active crime scenes, aiding victims and apprehending suspects.
- Preserved safety and security of property, people, buildings, and residences.
- Offered testimony as witness in municipal, county, and district courts for criminal and non-criminal offenses.
