Technical Systems Manager at RNWBL (2026-02 – Present)
- Custom Enterprise Solutions: Architected and delivered a tailored technical solution for a high-value client, fulfilling key experience requirements that were previously unachievable with out-of-the-box software.
- Platform Engineering & Integration: Design and build custom plugins and integrations within Freshdesk and company portals to solve specific operational gaps (e.g., developing custom user telemetry tools to track article engagement for authenticated users).
- Cross-Functional Project Coordination: Lead non-direct, cross-functional teams and off-shift crews on large-scale data and content initiatives, including oversight of a multi-thousand-article knowledge base update.
- Technical Problem Solving: Act as the direct technical advisor to senior leadership, rapidly evaluating feasibility, identifying edge cases, and prototyping software or workflow solutions for complex business requests.
Solar Inverter Technician at RNWBL (2024-08 – 2026-02)
- Field Operations & App Mastery: Rapidly mastered a complex field QA/QC application with minimal onboarding, streamlining reporting and inspection tracking across the repower project lifecycle.
- Adaptability & Ownership: Assumed operational oversight of field QA/QC under tight timelines, ensuring continuous project progress and strict compliance with engineering standards.
- Hands-on Field Support & Mentorship: Directed and mentored junior field personnel on daily QA/QC workflows, taking full accountability for quality deliverables while keeping cross-functional operations running smoothly.
- Career Growth: Recognized for high performance, technical adaptability, and informal team leadership, resulting in a direct promotion to Technical Systems Manager.
Blockchain Lead at Monarch Blockchain Corp (2019-08 – 2024-06)
- Led a distributed engineering team through the end-to-end lifecycle of high-throughput blockchain applications, decentralized protocols, and smart contract architectures.
- Architected an automated recurring payments platform, optimizing smart contract execution for enhanced transaction security and reduced gas costs.
- Engineered a cross-platform desktop wallet application using ElectronJS, enabling secure asset tracking and seamless real-time portfolio management.
- Designed, audited, and deployed ERC20 token smart contracts using Solidity, implementing rigorous optimizations for gas efficiency and vulnerability resistance.
- Developed a React Native mobile admin suite to streamline internal workflows and expedite client support resolutions for high-priority platform issues.
Lead Developer at Splash Factory LLC (2018-01 – 2019-08)
- Architected and delivered custom web and mobile software solutions for high-profile clients, ensuring alignment with strict technical and experience specifications.
- Managed production web infrastructure maintaining 99%+ operational uptime while conducting routine security audits, system upgrades, and performance tuning.
- Designed and deployed a novel IoT hardware/software monitoring solution to log physical security events, bridging embedded hardware with real-time logging systems.
- Served as senior escalation point for Tier 2/3 technical support, directly resolving complex software, networking, and platform issues for enterprise clients.
Website Developer at Memory Tag (2014-08 – 2018-01)
- Partnered with UI/UX designers to translate complex wireframes into responsive, performant web applications.
- Engineered a custom short-code generation algorithm, significantly improving data processing speed and dynamic layout rendering.
- Provided cross-functional IT and system troubleshooting to resolve local network, environment, and configuration blockages for internal teams.
