Troyce Lazarian

My goal is to grow in remote customer service by helping customers and creating positive experiences

Groundskeeper/Maintenance - Empire Ranch Golf Course

(2017-01 - 2024-12)

• Maintained and organized the shop/office, assisted with inventory tracking, supply ordering, utilizing MS Office tools to organize documents, scheduling, managing email correspondence, phone support, and data entry.
• Operated all mower types and maintained course landscaping, performed preventive maintenance on equipment, operated heavy machinery (loaders, tractors).

Customer Service Specialist - Teleperformance

(2021-01 - 2022-12)

• Delivered accurate, secure support for remote online banking, ensuring excellent customer service.
• Resolved account issues, login, and customer transactions while maintaining high customer satisfaction.
• Managed high-volume inquiries efficiently, followed verification and security protocols to protect customer information
• Provided clear guidance on digital banking tools, features, and troubleshooting.

Customer support/Cashier - Maverik

(2019-01 - 2020-12)

• Assisted customers, resolved issues, and provided friendly support.
• Processed cash and card payments accurately, handled returns, exchanges, and basic inquiries.
• Kept the checkout area clean and followed cash-handling procedures.

Associates - Health Administration - Bryant & Stratton College (2026-05)

Diploma - Medical Billing & Coding Reimbursement - Bryant & Stratton College (2025-04 - 2026-05)

GED - Napa Valley Adult School (1989-08 - 1993-04)