Troyton Guy

Dedicated and customer-focused professional with over five years of experience in hospitality, retail, and customer service. Experienced in front office management, team leadership, scheduling, inventory control, and guest relations. Known for strong organizational skills, reliability, and the ability to create exceptional guest experiences in fast-paced environments.

Front Office Manager - Hilton Garden Inn - Jackson, TN

(2022-09 - 2026-02)

• Managed daily front desk operations to ensure exceptional guest service.
• Created and maintained employee work schedules to support efficient staffing levels.
• Oversaw ordering and inventory management for front desk supplies and the hotel market.
• Trained and supervised front desk team members on hotel policies and guest service standards.
• Resolved guest concerns professionally and efficiently to maintain high satisfaction levels.

Retail Sales Associate - Party City - Jackson, TN

(2024-10)

• Maintained inventory accuracy through stock audits and organization.
• Provided excellent customer service and assisted customers with purchases.
• Supported visual merchandising efforts to enhance the shopping experience.

Front Desk Receptionist & Housekeeper - La Quinta Inns & Suites - Jackson, TN

(2020-06 - 2023-09)

• Delivered exceptional guest service and managed room assignments.
• Completed room turnovers and maintained cleanliness standards.
• Assisted with daily operational tasks and guest requests.

Bachelor of Business Administration - BBA - Jackson State Community College (2026-07)

High School Diploma - Central High School