Tru One

Diligent, enthusiastic, and solutions-oriented Paralegal with 10 years of experience, broad educational background in legal studies and political science, and accomplished administrative and clinical career within the medical field. Demonstrated strengths in entering and analyzing data, managing schedules, and drafting correspondence. Proven ability to coordinate and control large volumes of information, prepare filing documents, and increase accuracy and efficiency by devising improved tracking systems.

Valued team player, quick learner, and outstanding communicator who confidently interacts with diverse populations.

Paralegal Pre-Litigation, Litigation - HAYMOND LAW FIRM - Hartford, CT

(2017-01)

Aid clients in the Hartford Region for a private personal injury firm. Under attorney supervision, represent individuals towards settlements, administrative, judicial, and government agencies. Hold interviews, perform research, and compile evidence per case.

Draft appearances, complaints, demands, medical chronologies, summons, case summaries, memos, motions, financial reports, and other legal documents. Function as liaison and negotiator, filing appeals. Work closely with Superior courts, State Marshal, Health Care Providers, Medicare & Medicaid, Private Health Insurance Companies, Adjusters, Pharmacies, Department of Administrative Services Collection Services, Child Support Services, Tricare, Veterans Administration, personnel, court staff, and Marketing.

• Maintain a caseload of 84 + assisted with the settlement of over one million in revenue.
• Relinquished 75% of new business based on previous client satisfaction.
• E-filing, and probate matters.
• Negotiate reductions on subrogated matters with lienholders and providers with 100% satisfaction.
• Entrusted to train six new hires within fifteen months of employment.

Paralegal Advocate - CONNECTICUT LEGAL RIGHTS PROJECT, INC. - Middletown, CT

(2014-01 - 2017-12)

Aid clients in growing Eastern Region for independent, non-profit agency advocating for the rights of low-income adults with psychiatric disabilities. Under attorney supervision, represent individuals in accordance with their expressed preferences in administrative, judicial, and legislative venues. Hold interviews, perform research, and compile evidence per case.

Draft letters, memos, reports, and other legal documents. Function as liaison and negotiator, helping clients submit necessary paperwork to secure and maintain supportive services, confirming satisfactory outcomes, filing appeals as necessary, and facilitating alternative dispute resolution such as community mediation. Work closely with Department of Mental Health and Addictions Services (DMHAS) personnel, court staff, conservators, representative payees, and others involved in client cases.

• Conducted 144+ training programs/presentations to date attended by total of 300 persons per year including clients and community service providers; cover wide range of legal matters: advance directives, individual rights, employment services, case management, community-based services, conservatorships, grievance procedures, housing rights, medications, education, and probate procedures.
• Receive training in legislative, e-filing, social security, employment law, and probate matters to continually expand legal knowledge and provide clients with best advocacy possible.

Continuum Care Coordinator - CHARTER OAK HEALTH CENTER (COHC) - Hartford, CT

(2012-01 - 2014-12)

Recruited by Chief Medical Officer to join newly formed Continuum of Care Department to establish strategies to better coordinate patient care, ensure safety, and improve compliance. Communicated regularly between internal providers and managed bidirectional transfer of patient data from COHC to local specialists and acute care hospitals. Contributed content for company newsletter.

• Set up seamless EMR communication system and improved communication between providers, delivering overall enhancements to patient satisfaction, safety, and cost control.
• Created outreach tracking report for no shows, boosting revenue 15%.
• Participated as Care Coordinator Liaison for Hartford Hospital Task Force (2013).

Medical Assistant/Surgical Coordinator - CONNECTICUT CHILDREN'S MEDICAL CENTER - Hartford, CT

(2010-01 - 2012-12)

Managed daily patient workflow at multi-campus medical network's main office. Answered multiline phone system, controlled inventory, set appointments, processed prescription orders, verified insurance coverage, and maintained charts/files for database of 3K+ patients. Functioned as receptionist, greeting patients and assessing concerns.

Relayed critical information between doctors and patients and sent referral documentation via fax. Completed intake procedures, obtaining brief histories to aid in diagnosis. Wrote articles for hospital-wide newsletter.

• Developed and implemented patient appointment log sheet, resulting in 25% increase in patient volume and 35% increase in office revenue.
• Served as Patient Advocate for Quality Improvement Committee.
• Boosted patient satisfaction within department by 15% and lowered no-show rates.

Medical Assistant/Receptionist - EAST HARTFORD PEDIATRICS, LLC - East Hartford, CT

(2007-01 - 2010-12)

Held dual role, performing both clerical and patient care duties. Assisted physician with processing insurance and pharmacy preauthorizations, taking measurements and vitals, administering diagnostic tests, and delivering breathing treatments. Managed appointment schedules, ordered prescriptions, and updated/organized charts. Liaised between doctors and patients, ensured exam rooms were cleaned and prepared, and faxed referrals. Educated patients on vaccines/immunizations.

• Maintained demographic and medical histories (including labs) for 1.5K+ patients with complete accuracy.
• Designed effective communication log for medical assistants and receptionists, clearly outlining position responsibilities.
• Closely examined charts on a daily basis, improving office audit results.

Office Assistant - CIGNA, Kelly Services - Bloomfield, CT

Customer Service Assistant - USPS Occupational Health, Office Pro Staffing Services - East Hartford, CT

Financial Operator - NCR, Horizon Staffing Services - East Hartford, CT

Executive JD Candidate - Law - Concord Law School (2017-01)

BA - Political Science - Charter Oak State College (2014-01 - 2014-12)

Paralegal Litigation Program Certificate - Paralegal Studies - University of Connecticut (2011-01 - 2011-12)

AS - Medical Assisting - Goodwin College (2007-01 - 2007-12)

Patient Care Advocacy Program Certificate - Patient Care Advocacy - Connecticut Training Center (2004-01 - 2004-12)