Tuan Le

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Check - in Agent - Tan Son Nhat International Airport Ground Handling Service

(2007-06 - 2010-09)

• Check in passengers, their baggage and their vehicles.
• Help passengers use self-check systems.
• Ensure safety rules and border regulations (on visas and baggage) are followed.
• Help prepare flights by liaising with cabin crew, caterers and cleaners.
• Meet aircraft and make sure all passengers disembark.
• Assist passengers with special requirements or lost baggage, and during flight disruptions.

Branch Service Manager - STANDARD CHARTERED BANK(LTD.) VIETNAM

(2010-01 - 2014-04)

• Manage Service Ambassador and Teller support teams.
• Maintain service at Branch standard and international qualified.
• Assist in resolving complex enquiries or issue.
• Implement and review bank policies and procedures.
• Oversee teller line and teller function of customer care representative staff in Flagship and Express branches enabling them to provide best in class customer service to all customers across all segments served.
• Coach staff on how to refer customer to appropriate qualified branch staff.
• Serve as subject matter expert to staff on most complex transactions and customer inquiries.
• Complete transactions or resolve inquires as appropriate.
• Ensure branch follows all relevant operational procedures, internal policies, and external regulations.

Bachelor of Arts - University of Science, Society and Humanity Ho Chi Minh City (2009-06)

Associate of Science - Information Technology - Broward College (2020-05)