Tuan Vo

Energetic and detail-oriented student pursuing an Associate Degree in Administration of Justice, offering over 3 years of proven experience in customer service, front-desk administration, and hospitality. Fully bilingual in English and Vietnamese. Skilled in conflict resolution, high-volume multi-tasking, and delivering exceptional client experiences. Seeking a versatile role to utilize strong communication, organizational, and administrative skills.

Front Desk Associate - CitySports - Hayward, CA

(2025-06)

• Welcome and check in members, efficiently managing a high-volume front desk while maintaining a professional and welcoming environment.
• Handle diverse customer inquiries, facilitate membership sign-ups, and resolve service complaints promptly to ensure high retention and satisfaction.
• Manage multi-line phone systems, accurately routing incoming calls and scheduling facility appointments.
• Maintain the cleanliness, safety, and strict organization of the lobby and reception areas.

Server / Front-of-House - Tang's Haus - Hayward, CA

(2023-03 - 2025-05)

• Delivered high-quality customer service in a fast-paced dining environment, masterfully managing table rotations and ensuring order accuracy.
• Utilized bilingual skills to communicate effectively with a diverse customer base, enhancing guest comfort and dining experience.
• Operated Point of Sale (POS) systems for order entry, processed secure cash/card transactions, and accurately balanced the register daily.
• Collaborated closely with kitchen staff to guarantee timely service and handled customer complaints with utmost patience and professionalism.

Associate in Arts (A.A.) - Administration of Justice - Chabot College (2026-10)

High School Diploma - Hayward High School