Tutorials With Me

Dedicated, detail-oriented Head Start Educator with 6 years of classroom instruction experience at Action Pact LLC, transitioning into healthcare support and patient intake roles. Proven background in early childhood instruction, regulatory compliance, accurate recordkeeping, high-volume inquiry management, and crisis de-escalation. Skilled at fostering student development and maintaining strong parent communication while adhering strictly to safety protocols and confidentiality guidelines.

Head Start Teacher / Educator - Action Pact LLC - Waycross, GA

• Delivered daily early childhood instruction and lesson plans, fostering cognitive, social, and emotional development in young learners.
• Maintained strict compliance with state, federal, and Head Start program regulatory standards and health safety protocols.
• Managed accurate, confidential student records, progress reports, attendance data, and classroom audits.
• Communicated regularly with parents and guardians regarding student growth, classroom updates, and program requirements.
• Utilized proactive classroom management and crisis de-escalation techniques to ensure a safe, structured, and supportive learning environment.

Call Center Representative - Action Pact LLC - Waycross, GA

Inbound Customer Service & Intake Specialist

• Managed high-volume client inquiries in a fast-paced setting while navigating multi-screen databases with high speed and accuracy.
• De-escalated complex client concerns using active listening, empathetic communication, and decisive problem-solving.
• Documented client notes, case logs, and account updates in strict accordance with organization-wide compliance procedures.