Twalla Stephens

I am a relationship-driven sales and customer experience professional with 10+ years of experience in sales, hospitality, events, business development, brand representation, and community engagement. I am passionate about creating welcoming, professional customer experiences and helping people find products and services that fit their individual needs.

I bring strong communication skills, a polished professional presence, consultative sales experience, and the ability to build genuine relationships with customers and clients. My background has required me to work with diverse audiences, understand customer needs, educate and engage consumers, meet sales goals, and represent brands in high-visibility environments.

I am now bringing those skills into the cannabis industry, with a particular interest in budtending, cannabis retail, customer education, dispensary operations, and brand experience. I am eager to develop strong product knowledge, learn California cannabis regulations and compliance requirements, and provide customers with knowledgeable, responsible, and personalized service.

I thrive in fast-paced environments where professionalism, teamwork, attention to detail, and excellent customer service matter. I am comfortable engaging with customers one-on-one, supporting sales goals, maintaining a welcoming environment, and representing a company and its products with confidence.

I am currently seeking opportunities in the Los Angeles and Southern California cannabis market where I can contribute my sales, hospitality, relationship-building, and customer service experience while continuing to grow professionally within the cannabis industry.

I bring more than 10 years of professional experience across sales, hospitality, business development, events, brand representation, customer service, and community engagement.

My career has centered on building relationships, understanding customer needs, creating positive experiences, and representing businesses and brands professionally. I have worked in high-volume, customer-facing environments where communication, product knowledge, sales performance, attention to detail, and professionalism are essential.

My experience includes business development and sales, client relationship management, event production and staffing, team leadership, community outreach, brand activations, and direct consumer engagement. These roles have strengthened my ability to quickly understand customer needs, communicate product or service benefits, build trust, identify sales opportunities, and create memorable customer experiences.

I have also represented brands through experiential marketing and consumer-facing activations, engaging directly with the public and helping customers understand products and services in an approachable and professional way.

As I transition into the cannabis industry, I am applying this established background in sales, hospitality, customer service, and brand representation to cannabis retail and budtending. I am particularly interested in developing specialized cannabis product knowledge, supporting dispensary operations, maintaining compliance, and providing customers with responsible and personalized service.

I am comfortable working independently or as part of a team and thrive in fast-paced environments where customer experience, professionalism, sales, and accountability are priorities.

My educational background combines formal coursework with professional training and hands-on experience in business, sales, hospitality, leadership, events, and customer relations.

I have completed professional training focused on business technology, sales platforms, reporting, analytics, and customer relationship management, including Five9 Platform Training.

My professional development has been strengthened through more than a decade of hands-on experience working in sales, business development, hospitality, event operations, community engagement, and relationship management.

I am committed to continued education and professional growth, particularly in cannabis retail, product knowledge, responsible sales practices, California cannabis regulations, customer education, and dispensary operations.

My goal is to continue building my knowledge and credentials while combining education with practical experience to provide knowledgeable, professional, and customer-focused service.