Tweety Bird

Managed the appeals and grievance process by reviewing and resolving customer complaints professionally. Collaborated with internal teams to ensure compliance with health plan regulations and policies. Maintained accurate documentation of appeals and grievance cases to track resolution and identify trends.

Appeals and Grievance Specialists - Presbyterian Health Plan

(2017-11 - 2025-07)

• Managed the appeals and grievance process by reviewing and resolving customer complaints professionally.
• Collaborated with internal teams to ensure compliance with health plan regulations and policies.
• Maintained accurate documentation of appeals and grievance cases to track resolution and identify trends.
• Provided exceptional customer service by addressing inquiries and concerns related to appeals and grievances.

High School - Albuquerque High (1985-05)