General Manager - Go Pull It - Jacksonville, FL
(2022-01 - 2026-06)
Oversaw a team of 30+ associates in multiple departments including sales, customer service, and operations. Senior GM over multi-site Operations. Ran Operations while simultaneously being the General Manager.
- Responsible for conducting the new hire process, associate reviews, coaching, and terminations.
- Implemented multiple operational protocols to introduce Lean Six Sigma.
- Revamped retail department to increase revenue.
- Collaborate with Ownership, CFO, and operations to ensure bottom line P&L of a multi-million-dollar operation was met.
- Streamlined departments to eliminate unnecessary overtime, while implementing schedules that boosted team productivity.
- Boosted team morale by hosting monthly lunch and breakfast for all associates and creating internal competitions to achieve sales benchmarks with associate incentives.
Operations Section/Logistics Section Chief - Florida Division of Emergency Management - Jacksonville, FL
(2020-11 - 2021-06)
- Collaborated with internal and external vendors, to ensure that the department was meeting all State standards and Federal guidelines.
- Resolved COVID related public relations issues with regards to operations and running the facility.
- Identified resources needed to complete tasks and surpassed daily, weekly, and monthly goals.
- Held daily operations meetings with the command staff, which included both government and medical teams, and the line level employees.
Law Enforcement - Jacksonville Sheriff's Office - Jacksonville, FL
(1994-04 - 2020-10)
Supervisor for 16 of my 27 years of service.
- Coordinated and executed long and short-term operations and investigations for multiple departments.
- Supervisor in multiple departments including Internal Affairs and Recruiting and worked on several specialty task forces.
- Mentored, directed, and guided employees both inside and outside the classroom while in instructor roles.
- Oversaw staffing and conducted meetings in both group settings and individually on a daily, weekly, and monthly basis.
- Played a key role in budget creation while working in several different departments.
- Ensured the department upheld local, state, and federal guidelines.
- Coordinated and conducted audits for all departments within the Sheriff's Office.
- Routinely addressed and resolved both internal and external complaints.
- Conducted annual reviews, administered discipline, suspensions, and terminations.
Corporal • Infantry - United States Army
