Compliance Auditor / Consultant, Contract - Charters Communications LLC.
(2025-04 - 2025-12)
- Conduct compliance audits of business processes, policies, and procedures to ensure alignment with regulatory requirements and internal standards.
- Delivered customized solutions for 8+ clients, reducing workflow turnaround times by 18%.
- Identified control gaps and compliance risks, and developed corrective action plans resulting in a 20% reduction in audit findings.
- Facilitated communication across 5 cross-functional teams, decreasing project misalignment and rework by 12%.
- Implemented 3 process improvement initiatives that increased operational efficiency by 22% and reduced manual workload by 15 hours per week.
Lead Sales & Operations Specialist, Contract - Linet Health Inc.
(2024-11 - 2025-03)
- Resolved 60+ customer service cases per week, maintaining a 96% customer satisfaction rate.
- Managed 4 concurrent projects, improving delivery timelines and reducing turnaround by 17%.
- Generated weekly and monthly performance reports tracking 10+ KPIs, enabling leadership to improve operational decision-making speed by 25%.
- Monitored compliance with company policies and regulatory requirements across sales and operations activities.
Project Manager, Full-time - Rom Technologies Inc. - US
(2022-04 - 2024-08)
- Successfully managed projects with tight deadlines and limited resources.
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Documented project requirements, processes, and procedures to ensure compliance with internal policies and industry regulations.
- Developed project plans, tracked progress, and reported results to stakeholders.
- Reduced operational inefficiencies by ~30% through modernization and automation initiatives
- Achieved ~$500K+ in annual savings through vendor optimization and contract strategy
- Improved cross-team delivery performance through operating model enhancements
- Supported internal audits and external assessments by providing documentation and evidence of compliance.
Assistant Project Manager, Intern - Bar Construction Co., LLC.
(2021-08 - 2021-12)
- Supported financial tracking for 12 active projects, improving budget accuracy and reporting timelines by 14%.
- Managed document control for 150+ project files, ensuring 100% compliance with specifications and revisions.
- Reviewed 40+ submittals and coordinated punch lists, reducing project closeout delays by 10%.
- Maintained 200+ compliance and financial records, reducing audit preparation time by 20%.
- Assisted with internal audit preparations and tracked action items to resolution.
