Security Guard - Cleveland Clinic Main Campus - Cleveland, Ohio
(2023-07 - 2026-05)
- Walked assigned interior corridors, parking lots, and building perimeters.
- Monitored security cameras and alarm systems.
- Mediated conflicts and managed aggressive or unruly individuals using verbal de-escalation or authorized physical restraint when necessary.
- Responded rapidly to hospital codes (fire, medical crises, security threats) and assisted first responders or law enforcement.
- Screened visitors, checked credentials, managed visitor logs, and deterred unauthorized access to restricted areas like pharmacies or pediatric units.
- Provided directions and reassurance to distressed patients and visitors with patience and empathy.
- Documented all safety hazards, security violations, and medical incidents through clear, objective written incident reports
Janitorial Services - Cleveland Hopkins Airport/Foxtrot Aviation - Brookpart, Ohio
(2020-02 - 2023-06)
- Performed general cleaning tasks, such as sweeping, mopping, dusting, and sanitizing surfaces, restrooms, and common areas ensuring a high level of cleanliness throughout the airport.
- Emptied out and properly disposed of waste and recycling bins throughout the facility.
- Clean and disinfected common areas including, bathrooms, break rooms, kitchenettes, and meeting offices.
- Wiped down and disinfected high-touch surfaces like, doorknobs, light switches, and handrails.
- Adhered to all internal and customer safety policies.
- Reported any hazards, injuries, or concerns promptly to supervisors.
- Monitored and replenished cleaning supplies, assuring that all necessary products were available for use.
- Maintained open communication with supervisors and fellow coworkers.
- Completed all mandated training requirements and stayed up to date in best practices and safety protocols.
- Cooperated with team members and supervisors to understand priorities, timeliness, and daily goals, contributing to a positive work environment.
79T (Recruiter) - Ohio National Guard - Brookpark, Ohio
(2016 - 2022)
- Assisted the greater Cleveland community during pandemics, tornadoes, hurricanes, floods, earthquakes, and other natural disasters.
- Protected against threats to public safety and infrastructure.
- Supported law enforcement and maintaining order during civil unrest.
- Participated in search and rescue efforts during emergencies.
- Completed initial requirements including receiving a passing score on the ASVAB and meeting physical, mental, and moral expectations.
- Completion of BCT, AIT, and ARC.
- Reported to my unit on a monthly basis to complete various responsibilities as directed in military orders/contracts.
- Reported once a year for two weeks during the summer for annual training as a part of my fulfillment to my military contract.
- Consistently remained compliant with certification including structured Self Development (SSD1).
- Consistently remained compliant with training/certifications including Structured Self-Development 2 (SSD2).
- Completion of Army Recruitment Course
- Completed other duties as directed.
- Build relationships in local high schools, colleges, and community organizations.
- Attend job fairs and public events to generate leads.
- Conducted initial interviews, evaluated physical and moral qualifications, and reviewed ASVAB test scores to determine eligibility.
- Guided applicants through medical evaluations, background checks, and the final oath of enlistment.
- Maintained detailed records of prospective leads, managed CRM databases, and submitted periodic reports on production quotas.
- Acted as a military representative in local civic activities, maintaining a professional and approachable public image.
- Completed 10 weeks of Basic Combat Training at Fort Sill in Oklahoma.
- Completed 8 weeks of Advanced Individual Training (AIT) at Fort Knox in Kentucky.
Event Specialist/Liason - Union Club - Cleveland, Ohio
(2019-02 - 2020-03)
- Supervised the day-to-day event operations at the union club.
- Built, improved, and maintained effective relationships with our private guests and fellow employees.
- Assure communication and adherence to company policy.
- Coordinated necessary support services to effectively complete operational goals and provided quality customer service.
- Ensured all required reporting and contract compliance requirements were met.
- Assured regular communication of issues during each event.
- Handled any escalated security issues or emergency situations appropriately.
- Communicated staffing needs and assisted recruiters in identifying, interviewing, and hiring quality candidates.
- Managed a team of event supervisors and event staff including hiring/selection, training, coaching, development and support.
- Attend client meetings, security meetings, and event walk-through(s)
- Developed staff in both technical and professional skills through performance management.
- Coordinate and/or conduct employee training.
- Developed and maintained operational procedures.
- Maintained appropriate inventories and maintenance checklists.
- Took a proactive role in communicating with our private guests and meeting their needs; ensuring complete customer satisfaction.
- Enforced Union Club policy as outlined in the handbooks and in executive memos.
- Promoted grooming and appearance by looking professional and appropriate at all times while enforcing that policy.
- Ensured that all staff were debriefed properly and prepared for each event.
- Prepare and disseminate event post orders to each employee working each event as assigned venue/event.
- Completed and submitted all paperwork according to company policy.
- Ensured that staff members were receiving their lunch breaks.
- Maintain constant communication with my direct manager regarding client issues or concerns, employee performances, guest concerns, injuries, or other important facts related to the event.
Material Handler - Oatey - Cleveland, Ohio
(2016-01 - 2018-02)
- Completed various material handling functions including put-away, replenishment, selection, loading, cycle-counting and other duties to support the operation as assigned while ensuring safety, quality and performance goals were achieved on a daily basis.
- Operated a forklift to maneuver and stage materials through the warehouse.
- Scanned materials using a scanner to track production.
- Operated a reach truck to secure materials staged high up on shelves within the warehouse.
- Utilized material handling equipment to ensure that merchandise were placed in their properly assigned location.
- Selected and loaded orders while verifying the SKU with the product and completed all transactions through radio frequency.
- Supported the replenishing function for the shipping area into the pick lines.
- Supported operations with cycle-count responsibilities and performed rework and return goods duties as assigned.
- Ensured lost product and damages were processed on a daily basis, verifying all quantities on system transaction.
- Collaborated with other associates to take on additional duties and projects as needed.
- Demonstrated the ability to train and onboard new associates ensuring they understood warehouse operations and safety regulations.
- Adhered to company regulations and policies.
