Care Coordinator - North Mississippi Medical Center - Tupelo, Mississippi
(2022-08)
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
Dock Scanner - United Furniture Industries - Wren, Mississippi
(2020-02 - 2022-07)
- Scanned documents and images into computer systems accurately and efficiently.
- Performed daily maintenance checks on scanner equipment to ensure proper functioning.
- Verified accuracy of scanned information by comparing it with original document.
- Maintained quality control standards for all scanned materials.
Call Center Representative - Iqor - Tupelo, Mississippi
(2019-05 - 2020-01)
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
