Tyann Thomas

Strategic and technically driven IT and Security Operations professional with 7+ years of experience supporting enterprise systems, technical operations, data analysis, and cross-functional project coordination. Experienced in systems engineering concepts, database-driven environments, incident management, and operational risk mitigation. Skilled in SQL, Jira, Power BI, systems documentation, and technical troubleshooting with a strong ability to support database administration, data integrity, and systems optimization initiatives.

Proven success collaborating with technical teams to improve operational efficiency, analyze complex datasets, and support mission-critical environments.

Global Security Operations Manager - Amazon Embedded - Arlington, Virginia

(2022-05)

• Deliver daily region-specific situation reports to senior operational leadership to inform strategic decision-making.
• Investigate and coordinate responses to critical security incidents across global teams.
• Ensure safety of 500+ international travelers using Travel Tracker and International SOS coordination.
• Conduct audits of security systems to identify risks and gaps in physical and technical protection.
• Direct incident response and triage critical global events impacting Amazon’s operations and assets, ensuring timely communication and operational continuity.
• Strengthen cross-functional collaboration by leading daily briefings to senior leadership, synthesizing complex data into actionable insights.
• Improve incident resolution strategies through detailed post-incident reviews, refining regional SOPs.
• Conduct audits of technical and physical security infrastructure to identify and remediate vulnerabilities.
• Assisted with tuning security alerts and monitoring procedures to improve detection accuracy and reduce false positives.
• Support vulnerability management, security assessments, access-control reviews, and security-control validation activities.
• Prepare security reports, dashboards, metrics, and management updates using SQL, Power BI, Excel, and other analytical tools.
• Maintain knowledge of cybersecurity frameworks and best practices, including NIST, ISO 27001, SOC 2, and organizational security policies.

IT Project Coordinator - Accolades Consulting and Management - Manassas, Virginia

(2021-01 - 2023-05)

• Documented specifications for five software development projects to enhance stakeholder clarity.
• Boosted first-contact resolution rates by implementing diagnostic and communication improvements.
• Delivered a 95% on-time project rate by proactively monitoring and addressing any project delays.
• Built and deployed a responsive company website using JavaScript, HTML, and CSS, improving engagement.
• Pinpointed key causes of system instability through collaborative problem-solving, driving down recurring technical issues.
• Maintained project timelines and mitigated risks using systematic process monitoring and milestone assessments.

Assistant Operations Manager - Family Construction Ltd - Laurel, Maryland

(2020-08 - 2021-01)

• Improved project transparency and coordination through structured team reporting and Jira tracking.
• Increased task completion rates by refining priority-setting processes in weekly team syncs.
• Centralized communications and reporting systems to enhance transparency and interdepartmental alignment.
• Conducted proactive risk assessments and developed mitigation plans for construction projects.

Junior Software Engineer - Old Dominion University

(2018-05 - 2020-05)

• Collect, clean, validate, and analyze large datasets to identify trends, patterns, anomalies, and actionable business insights.
• Write and optimize SQL queries to retrieve, transform, validate, and analyze data from relational databases.
• Use Python and R to perform data analysis, transformation, validation, and basic statistical analysis.
• Create dashboards, reports, and visualizations using Power BI and Microsoft Excel to communicate findings to business stakeholders.
• Participate in software testing, debugging, documentation, and quality assurance activities.
• Develop, test, debug, and maintain software applications and technical solutions using Python, Java, and SQL.

IT Consultant - Best Buy

(2017-07 - 2018-05)

• Provided advanced technical support and consultation for customers, employees, and business operations, diagnosing hardware, software, networking, and system-related issues.
• Led end-to-end troubleshooting and resolution of complex technical problems while maintaining a high standard of customer service and operational efficiency.
• Assessed business and user requirements and recommended appropriate technology solutions based on functionality, compatibility, security, and cost.
• Coordinated technology projects involving system deployments, device installations, upgrades, configuration, data transfers, and user onboarding.
• Served as a technical resource for team members, providing guidance on troubleshooting procedures, product solutions, service processes, and escalation management.
• Managed multiple service requests and projects simultaneously, prioritizing issues based on business impact, urgency, and customer needs.
• Documented technical issues, resolutions, project activities, and customer interactions to support accurate tracking and knowledge management.

Executive Assistant - Java Sports Limited - Kingston, Jamaica

(2011-08 - 2013-06)

• Monitored daily operations, aligning production teams to meet tight deadlines.
• Managed inventory levels and placed timely orders to avoid delays or overstocking.
• Developed policies and process improvements that enhance operational efficiency.
• Provide high-level administrative and operational support to executives, managers, and cross-functional teams in a fast-paced corporate environment.
• Manage complex calendars, schedules, meetings, appointments, and competing priorities while ensuring deadlines and commitments are met.
• Coordinate internal and external meetings, prepare agendas, distribute meeting materials, and document action items and follow-ups.
• Draft, proofread, and edit emails, reports, presentations, correspondence, and other executive communications.
• Coordinate travel arrangements, itineraries, accommodations, transportation, and expense documentation.
• Maintain confidential records, files, reports, and business information with a high level of discretion and professionalism.
• Prepare presentations, spreadsheets, reports, and executive-level briefing materials using Microsoft Word, Excel, PowerPoint, and Outlook.

Executive Assistant - China Harbour Engineering Company Limited

(2009-02 - 2012)

• Provided comprehensive administrative and executive support to senior leadership, assisting with daily operations, scheduling, communications, documentation, and project coordination.
• Managed executive calendars, meetings, appointments, conference calls, and competing priorities while ensuring timely follow-up on action items.
• Prepared, reviewed, and organized reports, presentations, correspondence, meeting materials, spreadsheets, and other business documentation.
• Coordinated meetings with internal departments, contractors, vendors, clients, and external stakeholders while maintaining accurate schedules and communication.
• Supported project management activities by tracking milestones, deadlines, deliverables, approvals, and outstanding action items.
• Maintained confidential records and sensitive business information with professionalism and discretion.
• Drafted professional emails, letters, meeting summaries, status updates, and other executive communications.
• Monitored incoming requests and communications, prioritized urgent matters, and routed issues to the appropriate departments or stakeholders.

Master of Science - Systems Engineering & Engineering Management - Old Dominion University (2020)

Bachelor of Science - Computer Science & Mathematics - Bluefield State College (2017)