Tydarius Prince

Schedule 1,300+ patient appointments per month across multiple primary care specialties while managing a high volume of inbound calls and delivering exceptional patient service. Rank among the Top 3 Scheduling Coordinators in Primary Care for productivity, consistently exceeding departmental performance goals. Maintain a 95%+ Quality Assurance (QA) score through strict adherence to scheduling protocols, HIPAA compliance, and patient service standards.

Scheduling Coordinator - Orlando Health

(2026-02)

• Schedule 1,300+ patient appointments per month across multiple primary care specialties while managing a high volume of inbound calls and delivering exceptional patient service.
• Rank among the Top 3 Scheduling Coordinators in Primary Care for productivity, consistently exceeding departmental performance goals.
• Maintain a 95%+ Quality Assurance (QA) score through strict adherence to scheduling protocols, HIPAA compliance, and patient service standards.
• Achieved near-perfect scheduling accuracy with only one scheduling error while processing thousands of appointments, demonstrating exceptional attention to detail.
• Maintain a 100% First Call Resolution (FCR) rate by resolving patient scheduling, referral, insurance, and appointment inquiries during the initial interaction.
• Verify insurance eligibility, patient demographics, and referral requirements to reduce registration errors and prevent appointment delays.
• Utilize Epic EHR to manage appointment scheduling, document patient interactions, and maintain accurate clinical records.

Assistant General Manager - The Great Greek

(2025-06 - 2026-03)

• Led day-to-day operations in a high-volume environment, overseeing team performance, customer experience, workforce scheduling, training, inventory management, cash handling, labor performance, and adherence to company operational standards.
• Supervised, coached, trained, and developed employees while establishing clear expectations and holding team members accountable for productivity, customer service, quality, and company procedures.
• Managed employee schedules based on sales forecasts, staffing requirements, business demand, productivity expectations, and labor targets.
• Trained and supported more than 10 employees, strengthening operational consistency, product knowledge, customer service, and overall team performance.
• Utilized Microsoft Excel and Power BI to develop reports and analyze sales trends, product performance, labor metrics, operating expenses, and key performance indicators (KPIs).
• Analyzed individual product performance to identify high- and low-performing items and recommend potential promotional and sales opportunities.
• Supported data-driven sales and operational initiatives that contributed to a monthly revenue high of approximately $117,000.
• Helped increase average weekly sales from approximately $20,000 to $35,000, contributing to the location becoming a leading performer within Central Florida.
• Reduced labor costs approximately 4.5% through strategic workforce scheduling, productivity management, and staffing optimization.
• Contributed to approximately 9% lower operating costs through inventory management, waste reduction, purchasing oversight, and process improvements.
• Collaborated directly with the Chief Financial Officer (CFO) and Marketing Manager to review business performance, sales trends, operational results, promotional opportunities, and growth initiatives.
• Led manager meetings to communicate performance results, staffing needs, operational priorities, sales opportunities, and productivity expectations.
• Managed inventory levels, ordering, product availability, and usage while balancing customer demand with cost-control objectives.
• Oversaw cash handling and support accurate opening, closing, register, deposit, and financial control procedures.
• Coached employees through performance opportunities and reinforced accountability for company policies, operational procedures, productivity, and customer experience.
• Adapted staffing and operational priorities in response to changing sales volume, employee availability, and customer demand while maintaining service standards.

Shift Leader / Assistant Manager - Dunkin Donuts

(2022-09 - 2024-09)

• Earned promotion to Assistant Manager in 2024 in recognition of operational excellence, leadership performance, reliability, and ability to successfully lead store operations.
• Supervised daily operations in a fast-paced, high-volume environment while ensuring achievement of customer service, product quality, food safety, cleanliness, and operational standards.
• Trained and onboarded 10+ team members, enhancing operational consistency, employee readiness, and overall team efficiency.
• Created individualized employee development plans to strengthen performance, expand employee skill sets, and support continued professional growth within the organization.
• Coached team members through hands-on training, real-time performance feedback, and clear expectations while reinforcing accountability for company policies and procedures.
• Increased daily sales approximately 3% through strategic upselling and cross-selling initiatives, coaching employees to identify additional sales opportunities while maintaining an authentic customer experience.
• Provided clear shift direction, delegated responsibilities, and adjusted team deployment based on customer traffic, employee availability, and operational priorities.
• Supported workforce scheduling and staffing decisions to maintain appropriate coverage during high-volume and changing business conditions.
• Oversaw cash handling, register accountability, opening and closing procedures, and daily operational readiness.
• Supported inventory control and monitored product availability to reduce shortages and maintain uninterrupted store operations.
• Resolved customer concerns and minor employee performance issues using discretion, sound judgment, and a customer-first approach.
• Led employees through last-minute staffing and operational changes while maintaining productivity, customer service, and team morale.
• Reinforced company selling practices, customer service expectations, and operational procedures through ongoing employee coaching and development.

Bachelor of Science - Health Informatics & Information Management - University of Central Florida (2027-05)

Associate in Arts - University of Central Florida (2026-05)