I’m a customer-focused professional with a strong background in customer service and sales, skilled at building relationships, understanding client needs, and driving results through effective communication and problem solving.
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Customer Service Specialist with 5+ years of experience delivering high-quality support and sales assistance, including experience at Qualfon. Skilled in CRM systems, active listening, and problem resolution. Proven ability to handle high call volumes, exceed performance goals, and improve customer satisfaction.
Inbound Sales Representative at Target (2023-12 – 2025-09)
Managed high-volume inbound sales inquiries and provided product/service information while identifying customer needs and recommending solutions to drive sales.
Customer Service Specialist at Qualfon (2020-08 – 2023-12)
Resolved customer inquiries and issues with professionalism and efficiency while handling high-volume inbound/outbound calls and maintaining quality standards.
High School Diploma – Northwood High School (2020-05)
