Tyee Furlow
I’m a customer-focused professional with a strong background in customer service and sales, skilled at building relationships, understanding client needs, and driving results through effective communication and problem solving.
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About
Customer Service Specialist with 5+ years of experience delivering high-quality support and sales assistance, including experience at Qualfon. Skilled in CRM systems, active listening, and problem resolution. Proven ability to handle high call volumes, exceed performance goals, and improve customer satisfaction.
Experience
Inbound Sales Representative at Target (2023-12 – 2025-09)
Managed high-volume inbound sales inquiries and provided product/service information while identifying customer needs and recommending solutions to drive sales.
- Managed high-volume inbound sales inquiries and provided product/service information
- Identified customer needs and recommended solutions to drive sales
- Processed orders accurately, ensuring timely delivery and satisfaction
- Collaborated with team members to meet monthly sales targets
- Maintained product knowledge and analyzed customer feedback for improvements
Customer Service Specialist at Qualfon (2020-08 – 2023-12)
Resolved customer inquiries and issues with professionalism and efficiency while handling high-volume inbound/outbound calls and maintaining quality standards.
- Resolved customer inquiries and issues with professionalism and efficiency
- Handled high-volume inbound/outbound calls while meeting quality standards
- Documented interactions in CRM systems for tracking and follow-up
- Collaborated with teams to improve customer experience
- Trained new employees on systems and procedures
- Consistently exceeded performance and customer satisfaction goals
Education
High School Diploma – Northwood High School (2020-05)
