Tyisha Souza

Nonprofit communications and operations professional with experience translating mission-driven work into clear, compelling content that strengthens community engagement, donor visibility, and program reach. Combines expertise in brand storytelling, social media, campaign development, design, outreach, and event promotion with frontline case management leadership supporting survivors, veterans, and families experiencing housing instability. Experienced in training case managers, strengthening service-delivery practices, and fostering cross-sector partnerships that expand access to resources and improve client outcomes.

Skilled at managing communications from strategy through execution while coordinating stakeholders, timelines, and organizational priorities.

COMMUNICATIONS SPECIALIST (Contract) at Alma Domestic Violence Foundation (2026-06 – 2026-08)

• Develop and execute mission-centered communications across social media, email, web, print, and event channels to increase awareness of domestic violence services, education, and fundraising initiatives.
• Create campaign concepts, editorial calendars, copy, graphics, and promotional materials that translate survivor-centered programming into clear, engaging public-facing stories.
• Coordinate with leadership, program staff, partners, and vendors to maintain consistent messaging, manage deliverables, and support outreach, sponsorship, and donor engagement goals.

FAIR HOUSING INVESTIGATIONS COORDINATOR (Contract) at Metro Fair Housing (2026-04 – 2026-06)

• Coordinated investigations involving allegations of housing discrimination, maintaining accurate case records, evidence, correspondence, and tracking systems.
• Conducted intake interviews and communicated with clients, housing providers, and community stakeholders while protecting confidentiality and supporting compliance.
• Prepared investigative reports and supporting documentation and contributed to fair housing outreach and education efforts.

SAFE PET RELOCATION & SURVIVOR SUPPORT COORDINATOR / CASE MANAGER at LiveSafe Resources (2024-01 – 2026-04)

• Provided trauma-informed case management, crisis intervention, safety planning, and resource coordination for domestic violence survivors and families experiencing housing instability.
• Developed and managed a specialized safe-pet relocation initiative, coordinating intake, logistics, partner relationships, and ongoing client support.
• Maintained service plans, referrals, case records, and compliance documentation while collaborating with shelters, landlords, housing providers, and community organizations.
• Supported outreach, stakeholder communications, and relationship-building efforts that expanded access to housing and supportive services.

COMMUNICATIONS & MARKETING OPERATIONS MANAGER at The Grand Scheme Branding Studio (2017-07 – 2023-12)

• Led brand, product, and marketing initiatives for a diverse portfolio of music artists, beauty brands, authors, nonprofits, and other emerging and established businesses.
• Guided products from concept through launch—including games, apparel, cosmetics, books, e-books, and training courses—overseeing brand positioning, packaging, creative development, production coordination, and go-to-market execution.
• Managed relationships with manufacturers, printers, vendors, and creative partners to coordinate sourcing, production, quality control, timelines, and launch deliverables.
• Built and supported e-commerce operations, websites, customer-service workflows, and email systems while developing ongoing campaigns across social media and email marketing channels.
• Created cohesive digital and physical brand experiences, including campaign assets, product content, retail collateral, packaging, environmental graphics, and brick-and-mortar signage.

CASE MANAGEMENT SUPERVISOR at Black Veterans for Social Justice (2022-02 – 2024-01)

• Supervised case management operations serving veterans and people experiencing homelessness, ensuring service quality, accurate documentation, and program compliance.
• Trained and coached case managers on documentation, client engagement, service planning, housing navigation, compliance, and trauma-informed service delivery.
• Fostered partnerships with landlords, housing providers, referral agencies, and community organizations to expand resources, remove placement barriers, and strengthen client outcomes.
• Coordinated staff workflows, reporting, service delivery, and operational improvements across housing and supportive-service programs.

HOUSING SPECIALIST at Black Veterans for Social Justice (2020-04 – 2022-01)

• Guided clients through housing search, applications, lease-up, and stabilization while coordinating with landlords, brokers, property managers, and partner agencies.
• Tracked subsidy documentation, inspections, compliance requirements, correspondence, and housing outcomes across multiple systems.

Bachelor of Arts in Social Work – Georgia State University (2024)