Tykia Barnes

Empathetic and tech-savvy professional with a strong background in customer service, medical support, and digital troubleshooting. Seeking a remote role in the healthcare or education sector as a Digital Product Support Advocate, where I can provide compassionate and efficient assistance to patients or users through virtual platforms. Committed to improving the digital experience for non-technical users while supporting essential services in the medical field.

Beauty Bar Nail Technician (Self-Employed) at The Beauty Bar (2024-01 – Present)

• Scheduled and managed client appointments and bookings
• Provided nail services and excellent customer service to clients
• Restocked vending machines and salon supplies as needed
• Cleaned and sanitized salon stations, tools, and common areas
• Opened and closed the salon daily while maintaining a clean and professional environment

Agent Representative at Maximus/Ohio Medicaid (2022-11 – 2023-02)

• Handled high-volume inbound calls, assisting patients with benefit inquiries and updates
• Accurately updated medical files and transferred sensitive patient information
• Scheduled appointments, resolved conflicts, and checked in patients for clinical visits

Warehouse Associate at Amazon Fulfillment Center (2022-12 – 2023-02)

• Scanned, sorted, and moved merchandise and pallets for order fulfillment
• Ensured timely and accurate placement of products for shipment
• Maintained a clean and organized work area while meeting daily productivity goals

Call Agent (Temp) at Envera Health (2021-02 – 2022-04)

• Scheduled COVID-19 testing and managed inbound patient inquiries
• Maintained detailed patient records and securely transferred data between providers
• Delivered prompt and courteous service while handling sensitive health data

Patient Service Representative at Peninsula Institute for Community Health (PICH) (2016-03 – 2016-03)

• Directed inbound calls, signed in patients, and processed check-ins for clinical visits
• Resolved scheduling conflicts and provided accurate information regarding appointments
• Delivered high-level front-desk support in a busy clinical environment

Customer Service Representative at Expert Global Solutions (2014-10 – 2016-01)

• Resolved billing, account, and technical issues for a large customer base
• Demonstrated efficiency under pressure in a high-volume call environment

High School Diploma – Anointed Zone Christian School (2011-03)