Customer Service Representative - Crystal Run Healthcare - Middletown, NY
(2022-12)
- Greeted and welcomed patients, insurance companies, outside facilities, and pharmacies upon calling in using proper phone etiquette
- Diligently followed protocol; requiring verification of the patient or caller's name, relationship to patient if applicable, DOB, address, and reasoning for calling prior to proceeding with any requests
- Assisted with requesting refills of medications on patient's behalf; as well as paperwork, forms, clinical notes, reports, and test results
- Assisted with sending thorough and detailed templates to clinical staff for assistance upon request
- Assisted with providing fax numbers labeled by specialty for insurance purposes, prior authorizations for medications, as well as generally for any current providers associated the practice
- Assisted with scheduling, and rescheduling appointments with Primary Care providers as well as other specialties
- Assisted with contacting clinical staff and transferring patients to office in order to ensure all requests are fulfilled within a timely manner
- Advised/provided information to patients pertaining to any non-clinical information upon request; including upcoming appointments, previous appointments, NPI numbers, and confirming affiliation statuses of providers
Administrative Receptionist - Highland Rehabilitation Center - Middletown, NY
(2022-06 - 2022-12)
- Greeted and welcomed residents, staff, and residents' loved ones into the facility
- Followed protocol, and provided COVID-19 self-assessment tests to every visitor upon entry
- Used communication skills as well as proper etiquette to answer questions to fulfill requests during phone calls, and to transfer phone calls to the appropriate extensions throughout the facility
- Labeled and ironed laundry for new, incoming, and returning residents
Sales Advisor/Cashier - H&M - Middletown, NY
(2021-12 - 2022-06)
- Greeted and welcomed customers into the store
- Communicated with customers on the floor to fulfill their wants/needs (assisted with locating accurate sizes in merchandise, etc.)
- Took initiative to assist customers with returning both online and in-store merchandise
