Call Center Representative - DaBella - Irving, TX
(2026-05)
- Make outbound calls to homeowners.
- Schedule appointments for the sales team.
- Explain DaBella's home improvement services.
- Handle objections and build customer rapport.
- Enter customer information into the CRM.
- Meet daily call and appointment goals.
- Participate in training and team meetings.
Lead Generator/Appointment Setter - RE-BATH - Richardson, TX
(2026-03 - 2026-05)
- Greeting customers and starting conversations about bathroom remodeling at Lowes Stores and events
- Explaining Re-Bath products and services in a friendly, simple way
- Asking questions to see if the customer is interested and qualifies as a lead
- Collecting contact information and scheduling free in-home consultations
- Entering leads accurately into the company CRM/computer system
- Meeting weekly or monthly goals for the number of leads or appointments generated at Lowes Stores or Events.
Delivery Driver - Amazon Elite Star Logistics - Fort Worth, TX
(2025-05 - 2026-01)
- Followed established routes and schedules to ensure on-time deliveries
- Managed a high volume of daily deliveries, averaging 250-400 packages per day
- Performed routine inspections of the delivery vehicle to ensure proper maintenance and functionality
- Collaborated with dispatchers to coordinate pickup times and resolve any issues or delays
- Communicated effectively with customers regarding package status updates, estimated arrival times, and any potential delays or issues
- Assisted with loading and unloading packages from the delivery vehicle as needed, ensuring safe handling practices were followed
- Ensured compliance with company policies and procedures related to package handling, security measures, confidentiality requirements, etc
AfterSchool Program Supervisor - FORT WORTH ISD - Fort Worth, TX
(2022-05 - 2025-05)
- Supervised 150+ students, optimizing schedules and activities to boost engagement and safety.
- Managed a diverse team of 20+ staff and volunteers, delivering targeted training for consistent program delivery.
- Maintained meticulous records and inventories, reducing incidents by 15% through strict protocol adherence.
- Implemented an incident response protocol ensuring 95% adherence to SLAs during emergencies.
Teacher - Fort Worth Independent School District - Fort Worth, TX
(2013-08 - 2025-05)
- Developed and implemented engaging lesson plans aligned with curriculum standards, promoting academic growth and student success
- Assessed student progress through formal and informal assessments, adjusting instruction to meet individual needs
- Collaborated with colleagues, parents, and support staff to develop personalized learning plans and behavior strategies
- Integrated technology to enhance learning experiences and increase student engagement
- Participated in faculty meetings, professional development, and school-wide initiatives to contribute to a strong learning community
Valet Attendant - Rent A Frog Valet - Fort Worth, TX
(2005-03 - 2017-03)
- Parked and retrieved vehicles safely and efficiently
- Delivered prompt, professional customer service
- Managed keys and vehicle logs with accuracy
- Handled high-volume traffic with speed and care
Loss Mitigation Specialist - Bank of America - Fort Worth, TX
(2010-06 - 2011-08)
- Contacted borrowers with delinquent mortgage accounts to discuss payment options and bring accounts current
- Assisted customers in understanding their loan terms and resolving payment issues in a professional, empathetic manner
- Set up repayment plans and educated borrowers on possible solutions such as forbearance or loan modification
- Maintained accurate records of all communications and collection activity in accordance with company policy and federal regulations
- Met individual and team performance targets related to call volume, account resolution, and customer satisfaction
- Gained familiarity with mortgage servicing procedures and collection best practices through ongoing training and mentorship
Landman - Westridge Oil & Gas - Mineral Wells, TX
(2009-01 - 2010-06)
- Conducted title research and verified mineral ownership
- Negotiated and secured oil & gas leases and surface agreements
- Prepared title reports and resolved title defects
- Drafted and managed lease and operating agreements
- Maintained lease records and tracked compliance deadlines
- Coordinated with landowners, attorneys, and internal teams
Front Desk Agent/Supervisor - Courtyard & SpringHill Suites by Marriott - Fort Worth, TX
(2003-06 - 2010-06)
- Supervised front desk staff to ensure exceptional guest service, efficient operations, and adherence to hotel standards
- Trained, scheduled, and supported front office team members in daily tasks including check-ins, check-outs, reservations, and guest relations
- Resolved escalated guest concerns promptly and professionally, maintaining high levels of satisfaction and loyalty
- Monitored front desk operations to ensure accurate billing, payment processing, and cash handling procedures
- Collaborated with housekeeping, maintenance, and management to ensure seamless guest experiences and room readiness
- Assisted in administrative tasks such as reporting, inventory control, and performance evaluations
Landman (Contract) - Western Production Company - Arlington, TX
(2008-08 - 2008-12)
- Researched land records, boosting lease acquisition accuracy by 22%.
- Negotiated and secured key leases with landowners, improving terms by 15%.
- Compiled legal documents with 100% accuracy, streamlining lease processing.
- Maintained strict compliance with all regulatory standards.
