PATIENT ADVOCATE
First Source Solution USA - Jonesboro, AR
September 2021 to Present
- Aided patients in understanding individual rights and responsibilities regarding care, coverage, and payment.
- Review the hospital census or use established referral method to identify self-pay patients consistently throughout the day.
- Screen those patients that are referred to First source for State, County and/or Federal eligibility assistance programs.
- Document the results of the screening in the onsite tracking tool and hospital computer system.
- Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
- Outside field work as needed to include Patient home visits to screen for eligibility of State, County, and Federal programs.
CUSTOMER SERVICE REPRESENTATIVE
Atento - Pharr, TX
February 2021 to April 2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced productivity levels by predicting needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, showing empathy and resolving problems swiftly.
DIRECT SUPPORT PROFESSIONAL
Network of Community Options - Jonesboro, AR
March 2019 to January 2021
- Maintained frequent supervision of residents unable to call for assistance.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to support self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supplied safe mobility support to help patients move around personal and public spaces.
INTERNSHIP
St. Bernard's Health and Wellness
August 2020 to December 2020
- Demonstrated use of fitness equipment including cardio and resistance training.
- Worked one on one with youths and adults to produce an exercise routine to increase strength, mobility, and quality of life.
- Monitored patient for ECG changes, cardiac arrhythmias, blood pressure and symptoms before, during and after exercise.
- Created fitness and exercise programs to help patients recover from chronic diseases and improve overall physical health.
- Demonstrated proper form and watched patients during exercises.
RECEPTIONIST/ CUSTOMER SERVICE REP.
Nursing Federal Work-Study, Arkansas State University
August 2017 to May 2020
- Provide customer service while managing questions/problems/complaints in a professional manner face-to-face or telephone.
- Supervised on average 100 print jobs in an hour.
- Aid students with computer use, software, and peripheral equipment (printers and scanners).
- Answer phone calls and help with detailed information
- Performed data entry for customer information
ASSOCIATE / CASHIER
TKS - Jonesboro, AR
February 2018 to July 2018
- Operate POS cash register
- Overseeing over 92 transactions on average daily, and count money in cash
