Lead Clinical Case Manager - Covenant House, IL - Chicago, IL
(2024-06)
- Lead and manage a team of case managers providing trauma-informed services to youth experiencing homelessness, mental health challenges, and other life crises.
- Develop and implement individualized care plans, addressing a wide range of issues including housing, employment, mental health, education, and legal services.
- Oversee the intake process for new clients, conducting comprehensive assessments to identify immediate and long-term needs.
- Provide ongoing clinical supervision, training, and support to Interns, and case management team members to ensure compliance with organizational policies and best practices are implemented.
- Work closely with community partners, social services agencies, healthcare providers, and legal professionals to ensure holistic service delivery and smooth client referrals.
- Conduct crisis intervention, de-escalation, and conflict resolution, ensuring the safety and well-being of clients and staff.
- Monitor and track client progress toward goals, adjusting care plans as necessary to address evolving needs.
- Participate in program evaluation efforts, contributing to continuous improvement initiatives within the organization.
- Prepare and maintain accurate case documentation and reports, ensuring compliance with state and federal regulations.
Clinical Therapist - NYAP- Chicago, IL - Chicago, IL
(2022-09 - 2024-06)
- Provide therapeutic counseling services for Foster Care youth.
- Provide individual and group therapeutic services.
- Provide clients with anger management techniques, impulsive control, social, emotional, and functional skills.
- Meet weekly with clients for hourly sessions.
- Document therapeutic notes.
- Provide support staff coverage and update regarding client's progress within the Clinical Services.
- Participate in zoom-call meetings to support program and clinical needs.
- Attend weekly Supervision, to discuss clinical services provided.
- Built a therapeutic relationship with youth and family systems and provided counseling services.
Housing Advocate - NYAP- Chicago, IL - Chicago, IL
(2022-07)
- Actively supports, represents, and extends the mission, vision, and values of the organization.
- Actively being the face of the organization in the area of housing resource development.
- Provide in-home supportive services, community resource referrals, advocacy, and other social service interventions to the clients.
- Travels daily, to provide community-based services to, and on behalf of clients in compliance with the organizational, contract, and regulatory requirements.
- Completes all required documentation in a timely manner.
- Sources and creates linkage with the community resources to access housing opportunities for clients.
- Assists clients in finding permanent supported housing in the community.
- Assists clients in applying for the Bridge Subsidy program.
- Completes housing applications along with clients, along with the signing of rental lease agreements.
- Takes clients to view housing options in the community.
- Assists clients in establishing a housing expenses budget.
- Assists clients with move-in plans and furnishings of unit plans.
- Assisted with after-school sports programs and issued behavioral reprimands for children.
- Completed schedules and organized age-appropriate activities.
- Utilized company vehicles to transport children as needed.
Resident Care Provider - Mercy Home for Girls and Boys – Chicago, IL - Chicago, IL
(2019-06 - 2021-05)
- Built a therapeutic relationship with youth and family systems and provided counseling services.
- Responsible for the development and implementation of individual treatment plans
- Worked collaboratively with School Resources, Career Resources, and After School Programs
- Communicated effectively with family members and engaged with youth in daily routines and activities.
- Provided supportive supervision, guidance, and role modeling for youth.
- Developed and supported creative interventions and participated in supervision meetings.
- Employed all aspects of de-escalation and behavior management techniques as outlined in CPI protocols.
- Learned, aligned with, and executed the treatment philosophies, modalities, and practices of the agency.
- Worked with assigned advocates, including weekly advocate meetings, as well as weekly family contacts.
- Answered inbound phone calls, distributed medications, scheduled appointments, and created staff schedules.
Full-Time Student - Ultimate Medical Academy – Chicago, IL - Chicago, IL
(2019-03 - 2020-06)
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Maintenance Supervisor - University of Chicago – Chicago IL - Chicago, IL
(2018-08 - 2019-03)
- Manage staff of 12-15 maintenance technicians
- Scheduling work in areas of design and need.
- Payroll
- Manage and develop technical standards and equipment for inventory control.
