Direct Support Professional - Total Quality Residential Services - Owings Mills, MD
(2023-11)
- Assisting with Daily Living Activities
- Providing Personal Care
- Supporting Community Engagement
- Monitoring and Documenting Progress
- Advocating for Individuals
- Promoting Independence and Self-Help
- Working with Teams and Families
- Administered Medication
Caregiver - Regency Park Assisted Living - Gambrills, MD
(2022-08 - 2024-09)
- Provided compassionate daily care
- Assisted patients with everyday tasks, such as bathing, grooming, dressing, toileting and meal preparations
- Monitored daily health
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures
- Documents medication distribution as applicable, leisure activities, incidents, and observations
- Reports any changes in resident's physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor
- Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas
Warehouse Associate - Amazon LLC - Baltimore, MD
(2020-01 - 2022-05)
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet
Associate Teacher - Bright Horizons Family Solutions - Washington, DC
(2019-08 - 2020-11)
- Lead hands-on activities based on my observations of the children's interests and skills
- Document and share with parents the important milestones in a child's day
- Keep the classroom safe and clean by following important procedures and guidelines
- Assist with creating and implementing developmentally appropriate lesson plans
- Prepare meals, organize mealtimes and snacks for children
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
Sales Associate Lead - LOFT | ANN INC - Oxon Hill, MD
(2015-06 - 2019-08)
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- "Go the extra mile" to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)
Receptionist - Dr. Daniel deHaas Dentistry - Landover Hills, MD
(2013-05 - 2017-08)
- Greet patients
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Check daily appointment schedule
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options
- Arrange payment schedule with patients
- Prepare and mail billing statements
- Prepare claim forms for dental insurance
- Arrange supporting documents for insurance claims
- Sort and distribute incoming and outgoing post
- Monitor and maintain inventory of dental office supplies
- Update patient education materials
- Maintain a professional reception area
- Safeguard patient privacy and confidentiality
Child Care Worker - Global Children's Center - Silver Spring, MD
(2015-03 - 2017-06)
- Supervise and monitor the safety of children in their care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents and also keep records of children's progress, routines, and interest
