Tyonna Burnett

Adaptable and assertive customer-service professional with experience in remote healthcare claims processing, insurance support, and fast-paced service environments. Skilled in empathetic communication, multitasking, and maintaining professionalism under pressure. Proven ability to manage multiple remote roles simultaneously while delivering accurate, compassionate assistance to clients and patients.

Remote Healthcare Claims Processor at TECC (2024-09 – 2025-12)

Fully remote position, worked concurrently with Progressive

• Processed healthcare claims and applications with precision and compliance
• Researched medications and tier classifications to support accurate claim decisions
• Communicated assertively and empathetically to resolve customer issues
• Maintained confidentiality and professionalism while balancing multiple roles

Car Insurance Support at Progressive (2024-12 – 2025-01)

Worked remotely while also employed at TECC

• Assisted customers with insurance inquiries and policy updates
• De-escalated challenging calls using calm, professional communication
• Supported high-volume call environments with efficiency and empathy

Cashier / Drive-Thru / Food Prep at Zaxby's (2024-01 – 2024-02)

• Operated register and managed drive-thru orders accurately
• Maintained food prep standards and cleanliness
• Delivered friendly, fast customer service while multitasking

Store Associate at Enmarket (2024-04 – 2025)

• Stocked shelves, coolers, and ice machines
• Operated register and assisted customers
• Maintained store organization and cleanliness

High School Diploma – McNulty High School (2018)