Tyra Ward

Results-driven Electronic Data Interchange (EDI) Specialist with 10+ years enhancing customer satisfaction and operational efficiency through effective communication and CRM utilization. Expertise in monitoring, troubleshooting, and validating HIPAA EDI (X12) transactions, including 837, 835, 270/271, and 276/277, while collaborating across teams to streamline processes and reduce defects.

Electronic Data Interchange Specialist - PalmettoGBA - Columbia, SC

(2023-07)

• Monitored and troubleshot EDI files, including claim 837 and payment 835 files, ensuring data accuracy and compliance.
• Utilized CRM tools to track and analyze customer interactions, contributing to improved service quality.
• Assisted customers with inquiries, resolving issues to enhance satisfaction.

BEHAVIOR THERAPIST - Pine Grove School - Elgin

(2020-09 - 2023-07)

• Delivered direct therapy using ABA techniques to facilitate skill development and promote effective behavior modification.
• Executed behavior intervention plans from Board Certified Behavior Analyst to target specific behavioral goals.
• Tracked client progress and behavior data to assess improvement and refine treatment plans.
• Assisted in teaching adaptive skills, such as self-care, communication, and social skills to enhance the individual's independence and quality of life.

SALES REPRESENTATIVE - Direct TV - Cayce

(2018-06 - 2020-06)

• Increased customer acquisition through targeted outreach and strengthened relationships, contributing to revenue growth.
• Collaborated with team to exceed sales targets, directly impacting overall departmental success.
• Resolved customer issues swiftly, enhancing satisfaction and reinforcing brand loyalty.

Bachelor of Science - Health Science - Morris College