Tyrahnae Thompson

Compassionate and results-driven Customer Service Professional with experience providing exceptional support in healthcare, telecommunications, and customer-focused environments. Skilled at resolving customer concerns, explaining benefits and services, handling high-volume inbound calls, and maintaining accurate documentation. Recognized for demonstrating empathy, professionalism, and strong problem-solving abilities while delivering outstanding customer experiences.

Proficient in Microsoft Office, CRM systems, data entry, and multitasking in fast-paced environments.

Patient Advocate at Md Anderson cancer center (2024-01 – Present)

• Provide compassionate assistance to patients regarding healthcare benefits, insurance coverage, and appointment scheduling.
• Educate patients on available healthcare services while ensuring a positive customer experience.
• Resolve patient concerns by identifying solutions and coordinating with healthcare providers.
• Maintain confidential patient information in compliance with HIPAA regulations.
• Accurately document interactions using electronic medical record systems.
• Manage multiple priorities while consistently delivering quality customer service.

Customer Service Representative at Xfinity (2023-01 – 2024-12)

• Delivered exceptional customer service by handling high-volume inbound customer calls.
• Assisted customers with billing inquiries, account management, and service-related concerns.
• Educated customers on available products, services, and account features.
• Utilized CRM software to accurately document customer interactions.
• Demonstrated empathy and professionalism while resolving escalated customer issues.
• Consistently met quality assurance, productivity, and customer satisfaction goals.

Sales Consultant at AT&T (2022-01 – 2023-12)

• Consulted with customers to recommend products and services that met their needs.
• Built lasting customer relationships through exceptional communication and personalized service.
• Processed sales transactions accurately while maintaining detailed customer records.
• Achieved individual sales goals while maintaining a customer-first approach.
• Worked effectively in a fast-paced retail environment with changing priorities.

High School Diploma / GED