Tyreka Rivers
CRS III
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About
Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs.
Strong communication, problem-solving, and leadership abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experience
Lead CSR at Elevance Health (2021-10 – Present)
- Led cross-functional teams to enhance customer service operations and improve overall client satisfaction.
- Developed and implemented training programs for new CSR staff, fostering knowledge retention and operational efficiency.
- Analyzed customer feedback data to identify trends, driving strategic improvements in service delivery processes.
- Streamlined communication protocols between departments, enhancing response times and collaboration across teams.
Assistant Manager at Speedy Cash Loans (2009-08 – 2021)
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager at Walmart Neighborhood Market (2005-07 – 2009-04)
- Led team in achieving operational excellence through streamlined processes and effective resource management.
- Analyzed customer feedback to implement service enhancements, resulting in increased satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma – Glencliff High School (2005-05)
