Uday Bhaskar

Quality Assurance leader with 18+ years in software quality engineering and 10+ years leading QA teams, test architecture, and delivery across healthcare, mortgage, banking, and insurance platforms. Proven record leading QA delivery across portfolios of projects, enhancements, and production support — defining test strategies and engagement models, establishing QA standards, quality gates, defect governance, and risk-based controls, and managing onshore/offshore QA teams and delivery partners. Currently driving AI-enabled quality engineering on the Zelis healthcare payments platform — using Agentic AI, Claude AI agents, and Playwright to accelerate test authoring, automate regression, and integrate JIRA → test → CI/CD pipelines.

Trusted partner to product, engineering, program, and business stakeholders for release readiness, quality metrics, and governance reporting.

QA Manager at Endava (2014-12 – Present)

Lead QA strategy, delivery, and teams across multiple Fortune-500 client engagements — owning test architecture, automation and AI adoption, quality governance, and onshore/offshore delivery.

QA Manager — Healthcare Payments Platform at Endava (Client: Zelis) (2024-08 – Present)

• Lead end-to-end QA delivery and validation strategy across frontend and API layers for a portfolio of releases and enhancements, increasing automated test coverage from 35% to 89% across critical business flows.
• Architected an AI-enabled automation framework from scratch — Playwright for frontend validation and Agentic AI–driven REST API testing — reducing regression cycle time by 65%.
• Accelerated test authoring by 85% using Agentic AI to generate manual and automated test cases from requirements; established guardrails, prompt standards, and quality gates governing all AI-generated test code prior to merge.
• Manage and develop QA team members — coaching prompt-engineering practices and reviewing AI-generated code, maintaining a 70% first-pass acceptance rate and driving AI adoption across the QA organization.
• Established defect governance and risk-based quality gates; integrated JIRA/Zephyr with automated execution and embedded suites into GitLab CI/CD pipelines for continuous, traceable regression.
• Partner with product, engineering, and business stakeholders on release readiness, priorities, and risk resolution — communicating quality metrics, testing progress, and defect trends in sprint ceremonies and governance forums, contributing to fewer escaped production defects.

Software Lead Quality Architect — Client Experience at Endava (Client: Northwestern Mutual) (2021 – 2024)

• Defined test strategy and architected automation frameworks for API, UI, and performance testing of the customer-experience platform across multiple workstreams.
• Owned test plans, milestones, and regression matrix; implemented CX automation (JavaScript / Kevlar) and coordinated QA coverage across releases.
• Built quality metrics, closure reports, and dashboards; analyzed stakeholder feedback to close quality gaps and steer technology direction.

Software Lead Quality Architect — Active-Active at Endava (Client: Fiserv) (2020 – 2021)

• Designed automation strategy for API, UI, load, and security testing of active-active data-center load balancing and traffic routing.
• Implemented NS1 validation (RestSharp + BDD); led onshore/offshore team, hiring, and mentoring while managing delivery timelines and quality objectives.

Software Lead Quality Architect (SQA) — PBM Accumulations Integration at Endava (Client: BCBS) (2018 – 2020)

• Architected automation for Accumulations API and UI; validated adjudication calculations (claims and reverse claims).
• Delivered Accums integration with Bluejay and OptumRx; owned regression matrix, quality metrics, and risk mitigation.

Senior Quality Engineer (SQA) — Dude at Endava (Client: Quicken Loans) (2014 – 2018)

• Built automation for mortgage modules (Hardship, Income, Property, Assets, Credits, Expenses); led Agile test activities, QA estimation, and onshore/offshore teams.

Principal-1 / Test Lead at Corbus LLC (2012-03 – 2014-11)

• Subaru — "Subaru Foundations" (Test Lead): Built a feasible automation framework for the dealer sales/incentive web app (Agile Scrum); Keyword/Data-Driven (Selenium) + reusable UFT libraries; led estimation and offshore teams.

Test Lead / Senior QA at Vertex CS (2007-08 – 2012-03)

• JM Smucker — "Trade Funds Management" (Test Lead): QTP framework with Siebel plugins for CRM automation; managed onsite/offshore team across full STLC.
• National City Bank — "NCB CRM" (Senior QA): Reusable QTP hybrid framework adopted org-wide; trained team and automated regression suites.

MBA in Information Technology – SMU

B.Tech in Computer Science Engineering – JNTU

Diploma in Computer Science – SBTE

Certificate in Applied Data Science – MIT