Reliable and customer-focused individual seeking to transition into a customer service and retail role
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Reliable and detail-oriented individual with experience in customer service, administrative support, and fast-paced operational environments. Skilled in handling enquiries, maintaining accurate records, and using digital systems to support efficient workflows. Confident communicating with customers in person, by phone, and online. Able to work independently or as part of a team, with strong organisation, attention to detail, and problem-solving abilities.
Experienced in customer-facing, administrative, and structured operational roles. Currently working in a fast-paced production environment at Johnstons of Elgin, ensuring accuracy, following procedures, and maintaining quality standards.
Previously volunteered at Citizens Advice Bureau, where responsibilities included handling public enquiries, managing appointments, processing confidential information, and maintaining accurate records in a busy office environment.
Also gained remote customer support experience responding to enquiries, updating records, and assisting customers with order tracking and issue resolution.
