Credit & Collections Specialist - Derigo Rem
(2025-04)
- Generated and delivered high-volume daily and monthly invoices matching purchase orders and sales contracts, maintained clean client account records and updated ledger systems via QuickBooks and SAP. Sent statements on the 1st of every month
- Posted daily cash receipts, ACH transfers, and check deposits to appropriate customer accounts. Reconciled complex accounts receivable ledgers during monthly and yearly financial closes
- Contacted past-due accounts via phone and email to negotiate payment plans. Resolved customer billing disputes and processed credit memos or refunds. Monitored aging reports to identify collection risks and reduce bad debt. Answered daily high-volume customer inquiries via phone and email regarding invoice clarification, billing history, and payment options
Supervisor - Collections Specialist - Water Damage Rescue, Inc.
(2021-01 - 2025-04)
- Daily communication and preparing documentation for liens
- Submitted updated statements & invoices to customers upon request
- Processed payments of up to $20,000 via phone using PayTrace. Oversee AR functions making sure accounts get noted per day-to-day activity. Prepare and distribute 30/60/90-day aging demand letters via email and mail to facilitate account resolution and improve collections significantly from 35% to 75%
- Receive and respond to outbound/inbound calls with adjusters regarding payments being issued to insured (homeowners) with major insurance companies. Maintain contact with third party agencies regarding payments being issued by carriers such as Alacrity and LionsBridge
- Provided aging reports, statements, daily logs, phone calls, payments promises
Accounts Receivables Specialist - BlackLine Systems, Inc.
(2019-01 - 2021-01)
- Conducted outbound and inbound collection calls and sent follow-up emails to verify payment status on past-due invoices, recovering a total of 90%
- Provided 75 customers with account statements and invoices upon request, uploaded 45 invoices per week through vendor portals, such as, Ariba, Coupa, and Taulia
- Coordinated with the billing department to request credit and refund memos
- Prepared and sent final demand letters via email and mail
Collections Specialist - Implant Direct
(2017-01 - 2019-01)
- Conducted outbound/inbound collection calls and sent follow-up emails to verify payment status on past-due invoices
- Provided customers with account statements and past-due invoices upon request, assisted customer Service with processing credits & debit memos, processed payments ranging from $200.00 - $5,000 over the phone via Authorize.net
- Sent collection letters to customers regarding outstanding balances, reducing delinquent accounts by 75%
Billing Specialist - Cipolla, Calaba, Marrone & Wollman – A Law Corp.
(2015-01 - 2017-01)
- Processed billing, including travel expenses and other related costs up to $15,000, sent final invoices via e-mail and mail
- Managed file operations, including opening new files, closing inactive ones, and updating client and adjuster information
- Issued final demand letters to clients with outstanding balances
- Responded to client inquiries regarding billed hours, including travel and depositions
