Umair Bhojani

Managed daily operations across Amazon, Walmart, and eBay marketplaces, ensuring accurate inventory levels and seamless order fulfillment. Oversaw inventory management for hundreds of SKUs, minimizing stock discrepancies and preventing overselling situations. Generated shipping labels and coordinated with warehouse teams to ensure timely packing, dispatch, and delivery of customer orders.

Senior Customer Experience Manager at Texas Green Giant (2024-04 – 2026-05)

• Managed daily operations across Amazon, Walmart, and eBay marketplaces, ensuring accurate inventory levels and seamless order fulfillment.
• Oversaw inventory management for hundreds of SKUs, minimizing stock discrepancies and preventing overselling situations.
• Generated shipping labels and coordinated with warehouse teams to ensure timely packing, dispatch, and delivery of customer orders.
• Monitored and optimized product pricing strategies based on Cost of Goods Sold (COGS), competitor pricing, and marketplace trends to maintain profitability.
• Maintained marketplace account health by investigating, preparing, and submitting performance-related cases, appeals, and compliance documentation.
• Responded to customer inquiries and resolved order, shipping, and product-related issues through email support, consistently maintaining high customer satisfaction standards.
• Tracked key performance indicators (KPIs), including order defect rate, late shipment rate, and customer feedback metrics to ensure compliance with marketplace requirements.
• Collaborated with cross-functional teams including warehouse, procurement, and customer service to improve operational efficiency and customer experience.
• Managed product listings, inventory updates, and operational workflows across multiple e-commerce platforms.
• Utilized data analysis and reporting tools to monitor sales performance, inventory movement, and account health metrics.
• Ensured adherence to marketplace policies and best practices, contributing to sustained account performance and business growth.

Head of Video Production & Creative Operations at Unikrew Production (2015-11 – 2023-02)

• Led and managed a multidisciplinary creative team consisting of video editors, videographers, graphic designers, motion graphic artists, and animators to ensure timely project execution.
• Assigned daily tasks, monitored project progress, and ensured team productivity while maintaining high-quality creative standards.
• Planned and coordinated video productions from pre-production to final delivery, ensuring projects were completed on schedule and within budget.
• Organized and managed shoot logistics, including location scouting, equipment rentals, talent/artist coordination, permits, and production schedules.
• Collaborated directly with clients to understand project requirements, define deliverables, manage revisions, and ensure client satisfaction.
• Developed creative concepts, storyboards, and production proposals for client pitches, helping secure new business opportunities and long-term partnerships.
• Supervised video shoots, ensuring proper execution of creative vision, technical quality, and brand consistency.
• Conducted regular performance evaluations, prepared productivity reports, and provided coaching and feedback to improve team performance.
• Managed project timelines, resource allocation, and workflow optimization across multiple concurrent projects.
• Coordinated with internal departments and external vendors to ensure seamless communication and project delivery.
• Oversaw post-production processes, including editing, color grading, animation, sound design, and final quality control.
• Managed production budgets, negotiated vendor agreements, and optimized operational costs while maintaining production quality.
• Implemented creative and operational processes that improved efficiency, turnaround times, and overall team collaboration.
• Ensured all content aligned with client branding guidelines, marketing objectives, and industry best practices.
• Prepared project status reports, production schedules, and performance metrics for senior management and stakeholders.

Video Editor at AIMVIZ (2013-01 – 2015-10)

• Edited and assembled raw video footage into engaging, high-quality content for digital, social media, marketing, and corporate projects.
• Performed video cutting, trimming, sequencing, color correction, color grading, and audio enhancement to ensure professional-quality output.
• Added motion graphics, visual effects, animations, titles, transitions, and subtitles to enhance viewer engagement.
• Collaborated with clients, producers, and creative teams to understand project requirements and deliver content aligned with creative objectives.
• Managed multiple editing projects simultaneously while meeting tight deadlines and maintaining high-quality standards.
• Organized and maintained video assets, project files, and media libraries for efficient workflow management.
• Synchronized audio, music, voiceovers, and sound effects to create polished final productions.
• Reviewed and incorporated client feedback and revisions throughout the post-production process.
• Optimized videos for various platforms, including YouTube, Facebook, Instagram, TikTok, websites, and digital advertising campaigns.
• Ensured brand consistency and storytelling effectiveness across all video content.
• Assisted with content planning, shot selection, and creative storytelling to maximize audience engagement.
• Conducted final quality checks before delivery to ensure technical accuracy and client satisfaction.

Bachelor's degree in Media Studies – Iqra University (2009-06 – 2015-07)

High school diploma in Pre-Engineering – Aga Khan Higher Secondary School (2006-03 – 2008-05)