Umer Ahsan

Lead and coordinate employees across shifts to maintain service quality, operational consistency, and customer satisfaction. Supervise daily store operations in a fast paced customer service environment, supporting operational efficiency and team performance. Support sales growth through customer engagement, up selling initiatives, and relationship-focused service strategies.

Assistant Manager at Dunkin' Donuts (2023-08 – Present)

• Lead and coordinate employees across shifts to maintain service quality, operational consistency, and customer satisfaction.
• Supervise daily store operations in a fast paced customer service environment, supporting operational efficiency and team performance.
• Support sales growth through customer engagement, up selling initiatives, and relationship-focused service strategies.
• Conduct employee training and performance coaching to improve service standards, operational procedures, and productivity.
• Resolve customer concerns and service issues in a professional manner to maintain positive customer experiences and retention.

Sales Associate at Macy's (2022-03 – 2022-05)

• Delivered customer focused service by assisting shoppers with purchases, product inquiries, and issue resolution in a high-volume retail environment.
• Maintained organized sales floor operations and supported inventory management to enhance customer experience and operational efficiency.
• Processed transactions accurately while supporting daily sales and operational goals.
• Resolved customer concerns and supported positive shopping experiences through professional communication and problem-solving.

Marketing & Customer Support Associate at ZMW Technologies (2021-03 – 2021-12)

• Assisted with marketing initiatives and customer engagement efforts to support brand awareness and business growth.
• Supported creation of marketing materials and digital content to improve customer communication and product visibility.
• Conducted customer support and sales assistance for over 50 customers daily while maintaining strong service standards.
• Collaborated with team members on promotional initiatives, customer outreach, and operational support activities.

Bachelors of Arts in Marketing – College of Staten Island (2024-05)