Remote Sales Representative - Verizon Communications - Remote
(2023-06 - 2024-12)
- Consistently surpassed sales quotas by up to 20% monthly through persuasive product presentations and strong customer relationship management.
- Managed inbound and outbound calls to assist customers with service upgrades, billing, and device solutions.
- Provided detailed product education, improving customer satisfaction and retention rates.
- Collaborated with team members using CRM tools to streamline follow-ups and maintain accurate records.
Customer Support Specialist - Apple, Inc. - Remote
(2021-03 - 2023-05)
- Delivered personalized technical and account assistance to Apple customers via phone and chat, maintaining a 97% satisfaction rating.
- Guided customers through troubleshooting steps for devices and digital services while promoting AppleCare and other support products.
- Documented issues and escalated technical cases using Apple's CRM and internal systems.
- Recognized for strong problem-solving and empathetic communication in high-volume support settings.
Customer Service Representative - Kelly Services - Remote
(2019-05 - 2021-02)
- Supported multiple corporate clients by handling customer inquiries, billing questions, and service requests through voice and email channels.
- Achieved consistent quality assurance scores above 95% by maintaining professionalism and accuracy.
- Utilized various client platforms to process transactions and resolve escalations efficiently.
- Awarded "Customer Care Excellence" for outstanding client feedback and issue resolution.
Retail Sales Associate - Sunrise Electronics - Chicago, IL
(2018-06 - 2019-04)
- Built rapport with customers and consistently achieved "Top Seller of the Month."
- Drove product knowledge sessions to enhance team performance and customer satisfaction.
- Managed product displays and promotional events that boosted store traffic by 15%.
Customer Service Representative - Elite Solutions Call Center - Chicago, IL
(2016-04 - 2018-05)
- Responded to customer inquiries through phone and email, providing solutions that increased satisfaction and retention.
- Documented feedback to support process improvements.
- Earned positive recognition for empathy, patience, and professionalism during high-volume periods.
