Senior Manager, Human Resources Operations - Alignment Healthcare - Orange, CA
(2024-04)
- Provide strategic leadership for enterprise-wide onboarding operations, optimizing the new hire experience and ensuring compliance across a 2,100+ employee remote workforce
- Direct global mobility and immigration programs, overseeing visa sponsorship strategy and ensuring full compliance with federal regulations in partnership with legal counsel
- Establish and govern I-9 compliance frameworks, driving audit readiness and mitigating organizational risk through robust internal controls
- Lead the design and execution of Affirmative Action Plans (AAP), aligning compliance initiatives with broader diversity, equity, and inclusion strategies
- Oversee enterprise HRIS strategy, including system integration and implementation, to enhance data governance, operational efficiency, and scalability
- Develop and execute talent acquisition strategy, aligning workforce planning with business objectives to attract and retain top-tier healthcare talent
- Architect and launch a centralized HR service delivery model, transforming support for a distributed workforce and improving service efficiency and employee experience
- Lead, mentor, and scale high-performing HR teams, driving alignment between HR operations and organizational strategy while fostering a culture of accountability and continuous improvement
Senior People Operations, Manager - Trinity Property Management - Irvine, CA
(2023-08 - 2024-04)
- Provide corporate-level HR leadership with direct oversight of payroll, workers' compensation, benefits, and onboarding operations across 35 states nationwide
- Lead complex employee relations matters, including investigations, conflict resolution, and grievance management, ensuring fair, consistent, and compliant outcomes
- Oversee and guide disciplinary processes, including corrective action and policy enforcement, ensuring alignment with organizational standards and legal requirements
- Serve as a strategic advisor to leadership, coaching managers on performance management, employee relations, and workplace best practices
- Design, enhance, and deliver internal training programs to ensure compliance with federal and state regulations while promoting leadership effectiveness
- Lead, mentor, and develop People Operations team members, strengthening capabilities and driving a high-performance, service-oriented culture
- Act as subject matter expert in labor relations, with deep expertise supporting SEIU-represented employee populations and union engagement strategies
Corporate Human Resources Manager - KPC Global Management - Santa Ana, CA
(2018-11 - 2022-07)
- Directed the development and governance of HR policies and procedures across seven KPC Health hospitals, supporting a workforce of 10,000+ employees throughout California
- Led compliance and quality assurance initiatives aligned with Joint Commission standards, ensuring regulatory readiness and minimizing organizational risk
- Served as a subject matter expert across Employee Relations, Talent Acquisition, and Total Rewards (Benefits & Compensation), providing strategic guidance to leadership
- Delivered workforce analytics and reporting for KPC Global Management entities, enabling data-driven decision-making and operational insights
- Designed and executed enterprise-wide HR training and development programs, including comprehensive health and wellness initiatives to enhance employee engagement
- Spearheaded statewide implementation of Learning Management Systems (LMS), modernizing HR infrastructure and improving training delivery and compliance tracking
Human Resources Manager - KPC Orange County Global Medical Center - Santa Ana, CA
(2017-10 - 2018-11)
- Served as HR Manager and subject matter expert for a 282-bed acute care facility with 1,200+ employees, providing operational oversight across talent acquisition, employee relations, employee health, and full-cycle recruitment
- Directed HRIS management, including system implementation, optimization, and leadership training to enhance data accuracy, reporting capabilities, and operational efficiency
- Ensured consistent application of best practices across payroll, benefits administration, and leave of absence programs, strengthening compliance and employee experience
- Maintained deep expertise in regulatory requirements, including CDPH and Joint Commission standards, ensuring HR practices aligned with healthcare compliance metrics and audit readiness
- Designed and launched employee recognition and referral incentive programs, improving engagement, retention, and talent pipeline development
- Acted as primary subject matter expert on HR policies and procedures, providing strategic guidance and ensuring consistent organizational application
- Provided expert oversight on unemployment claims and leave laws (including FMLA/CFRA), mitigating risk and ensuring compliance with state and federal regulations
Human Resources Generalist - KPC Anaheim Global Medical Center - Anaheim, CA
(2017-07 - 2017-10)
- Delivered comprehensive new hire orientation and managed full-cycle transactional HR processes, ensuring a seamless onboarding experience and compliance with organizational standards
- Administered payroll, benefits, and conducted I-9 audits, maintaining accuracy and adherence to federal and state regulations
- Developed and implemented an employee recognition program to enhance engagement, morale, and retention
- Supported employee relations initiatives, including providing Spanish-language translation to facilitate effective communication and resolution of workplace matters
- Partnered closely with HR leadership to support daily operations and contribute to broader HR initiatives within a healthcare environment
Human Resources Specialist - LOA and Work Comp - Rogue Regional Medical Center - Medford, OR
(2016-02 - 2016-09)
- Managed all leave of absence and workers' compensation cases for a 4,000+ employee hospital, overseeing intake, case management, and resolution to ensure compliance and timely support
- Directed interactive processes and return-to-work accommodations, facilitating safe and effective employee reintegration to the workforce
- Coordinated physical rehabilitation programs in partnership with employees, the onsite clinic, and medical center to support recovery and minimize operational disruption
- Oversaw end-to-end leave and workers' compensation processes, from case intake through recommendations and closure, ensuring alignment with hospital policies and regulatory requirements
- Prepared detailed documentation for legal review, supporting risk mitigation and compliance with federal and state regulations
Corporate Convention Services, Manager - Hilton Scottsdale Resort & Villas - Scottsdale, AZ
(2007-03 - 2014-12)
- Secured Sales Contracts for Conventions and large corporate and complex group functions
- High level of attention to detail for major conventions and events
- Negotiated attrition and room rates for hotel contracts
- Managed corporate budgets and accounts under Hilton contracts and agreements with accurate forecasting and revenue projections
- Responsible for billing accuracy for all food and beverage, audio visual, guest rooms, and resort amenities
Human Resources Generalist - The Ritz-Carlton - Phoenix, AZ
(2004-06 - 2007-03)
- Conducted new hire orientation. Facilitated on-boarding process including applicant screenings and work authorization verifications
- Tracked LOA, work comp claims, ST and LT disability. Assisted with benefits through third party administrator
- High focus on recruitment and job fairs
- Mastered Ritz-Carlton training on culture, growth and retention modules enforced throughout all levels of staff and management
- Cross-trained for meetings and special-events specialist
Human Resources Administrative Assistant - Arizona Biltmore Resort and Spa Waldorf Astoria - Phoenix, AZ
(2001-06 - 2004-05)
- Recruitment, staffing, and requisition assistance for employment manager
- Assisted with employee orientation and preparation of packets and I-9 processing for training manager
- Record keeping for HR dept assisting with employee relations and coordinating meetings with dept managers
- Company communication and correspondence; compensation and benefits recordkeeping, employee safety, and wellness programs promotions
