Scrum Master & Technical Test Lead - CHARLES SCHWAB - Austin, TX
(2013-02)
Charles Schwab is a financial services company that offers electronic trading platform along with various methods of investment. Successfully managed the launch of key core functionalities leading 2 Scrum Teams with 20+ total members.
- Mentored teams and coached senior leaders and Scrum practices, improving delivery efficiency and team alignment.
- Led all Agile ceremonies (sprint planning, grooming, stand-ups, demos, retrospectives), ensuring timely and high-quality sprint outcomes.
- Drove process adoption based on retrospective insights, fostering continuous improvement and collaboration across teams.
- Guided teams in self-organization, protecting against over-commitment and external disruptions, ensuring sustainable delivery.
- Identified alignment gaps across departments, recommending actionable improvements to enhance transparency and accountability.
- Automated Jira tracking of estimated vs. actual progress, optimizing workflows and preventing missed deadlines.
- Streamlined communication and documentation through Confluence and Information Radiators, improving cross-team collaboration.
- Partnered with technical teams to integrate software solutions with corporate systems and manage end-to-end processes.
- Worked with Jira, and Confluence to support reporting, track sprint progress, and provide actionable insights to stakeholders.
- Fostered a collaborative Agile culture, empowering teams, resolving impediments, and delivering complex projects on time and within budget.
- Work closely with business partners and internal customers to coordinate medium/large deployments.
Technical Test Lead/SDET - Infosys Ltd - Austin, TX
(2015-10 - 2019-03)
Client: VISA, Austin, TX. Visa is a trusted world leader in digital payment technology that connects and enables individuals, businesses, and economies to thrive. Team Size: 10.
- Served as Technical Test Lead (SDET) at Visa, supporting Agile/Scrum and Waterfall delivery models with strong quality standards.
- Led end-to-end testing for migration from Ab Initio to Hadoop Hive, including build deployments, smoke testing, defect tracking, and performance validation.
- Collaborated with technical teams and Global Treasury business stakeholders to support business-critical applications.
- Built and maintained test tools, environments, and automation frameworks; identified automation candidates and developed reusable test scripts.
- Led Functional, Regression, and UAT automation using Selenium with TestNG; executed Web Services automation using SOAP UI.
- Partnered with software and test engineers to drive efficient automated and manual test execution and reliable release outcomes.
Technical Test Lead - Infosys Ltd - Austin, TX
(2011-02 - 2015-10)
Client: MetroPCS (Feb 2011 to April 2014) & Vodafone (May 2014 to October 2015). Team Size: 10.
- Automated MetroPCS Dotcom end-to-end test cases in HP ALM using a model-based testing approach.
- Planned and estimated testing scope, effort, resources, tools, and build requirements; created test plans and execution strategy.
- Owned automation lifecycle: candidate identification, feasibility analysis, framework maintenance, script development, execution, and reviews.
- Used Infosys tools and developed custom VBScript functions for UI validation and DB checks.
- Delivered automation POC using Robot Framework with Selenium and AutoIT for MetroPCS.
- Led offshore coordination, defect tracking/monitoring, daily status reporting, and client communication.
- Coordinated with third-party stakeholders during testing and managed downtime activities.
- Prepared test environments, deployed builds to test servers, and executed smoke testing.
LEAD ENGINEER - HCL Technologies
(2010-05 - 2013-05)
QA Engineer - eIQNetworks
(2005-05 - 2010-05)
- Led automation testing using the TestNG framework, including strategy, script design, execution, and reviews.
- Identified automation candidates, conducted feasibility analysis, and maintained automation frameworks.
- Automated test coverage for new features and updated legacy test cases to improve product quality.
- Tracked defects, monitored execution outcomes, and shared daily automation status with clients.
- Validated central/regional distributed architecture for connectivity, security, and functionality.
- Performed regression, performance, sanity, and fix validation testing on latest and stable builds.
- Tested module behavior across installations, uninstallations, upgrades, and multiple OS platforms (Windows and Linux/UNIX).
- Coordinated patch-release validation for customer-reported issues resolved by development teams.
- Built utility scripts in AutoIT and Perl to streamline and accelerate team testing activities.
