Business Systems Analyst - San Bernardino County - Innovation and Technology Department (ITD) - CA
(2024-07)
Public sector enterprise systems, asset management, GIS integrations, POS support, mobile deployment, vendor coordination
- Serve as Business Systems Analyst supporting the Regional Parks Department by reviewing business systems, operational workflows, user needs, system gaps, reporting needs, and cross-team dependencies.
- Lead business analysis for the Cartegraph/OpenGov asset management implementation across multiple regional parks, translating field maintenance operations into configurable workflows, task structures, asset libraries, and role-based processes.
- Elicit, document, validate, and manage business, functional, data, reporting, interface, training, and operational readiness requirements through meetings with park leadership, superintendents, ITD teams, GIS, vendors, and field staff.
- Document current-state maintenance processes and define future-state workflows for recurring work orders, asset-linked tasks, completion logs, mobile field entry, reporting, and management review.
- Create requirements artifacts including workflow documentation, process flows, user stories, acceptance criteria, business rules, training materials, issue logs, meeting notes, rollout plans, and decision items.
- Support traceability from business needs through configuration, testing, training, implementation, production stabilization, and operational readiness for park maintenance workflows and asset tracking.
- Conduct gap analysis, impact analysis, and dependency analysis across business processes, mobile devices, shared user access, GIS data, asset records, permissions, automations, and reporting dashboards.
- Partner with GIS teams to analyze ArcGIS feature layers, asset data structures, naming standards, sync behavior, and integration dependencies between GIS assets and Cartegraph records.
- Analyze reporting needs for park leadership, including completed work, overdue work, completion rates, asset-level activity, labor, equipment, materials, cost, staff activity, and park-to-park comparisons.
- Coordinate with application, data, infrastructure, security, endpoint, vendor, and business teams to resolve issues involving SSO access, mobile devices, permissions, field data collection, transactions, refunds, reports, and system defects.
- Support Camava POS rollout and stabilization by gathering issue details, validating business impact, coordinating vendor follow-up, and tracking transaction, reporting, refund, and operational defects.
- Assist with shared iPad deployment through Microsoft Intune for field operations, including access needs, field readiness, device configuration dependencies, and user training support.
- Facilitate discovery, training, testing, go-live support, and post-implementation stabilization across multiple stakeholder groups with competing priorities and operational constraints.
- Challenge assumptions during requirement reviews and escalate gaps, dependencies, risks, and decision points before they affect rollout, adoption, or management reporting.
Business Systems Analyst - MUFG Union Bank N.A. - Monterey Park, CA
(2018-11 - 2024-05)
Enterprise data transformation, regulatory reporting, data warehouse modernization, metadata, lineage, data quality, reporting automation
- Supported enterprise data transformation initiatives focused on automating 800+ risk and regulatory reports across operational risk, losses, model risk, credit risk, third-party risk, consumer risk, wholesale risk, information risk, liquidity risk, and finance reporting.
- Elicited and documented business, functional, technical, data, reporting, interface, and control requirements from business data owners, data stewards, report owners, technology teams, and regulatory reporting stakeholders.
- Analyzed current-state manual reporting processes and designed future-state requirements for data automation, centralized data warehouse capabilities, metadata capture, data quality monitoring, and reporting modernization.
- Built requirements traceability from stakeholder needs to source systems, data elements, transformation logic, target reports, dashboards, validation rules, testing scenarios, control evidence, and production readiness activities.
- Conducted gap analysis, impact analysis, dependency analysis, and root cause analysis across upstream systems, downstream aggregation points, business definitions, data mappings, controls, dashboards, and production defects.
- Documented source-to-target mappings, business terms, data definitions, report specifications, lineage requirements, data quality rules, dashboard requirements, and validation criteria for Finance, Risk, and Regulatory reporting.
- Collaborated with Business Data Owners, Data Stewards, data consumers, report production teams, information aggregation teams, project managers, application teams, and technology SMEs to align business needs with delivery scope.
- Supported BCBS 239 and DMICF-aligned data governance work by capturing metadata, mapping sources of record, validating key data elements, supporting lineage, and tracking data quality rule failures through remediation.
- Worked with Collibra and MetaCenter initiatives to capture business and technical metadata for 70+ systems of record and systems of reference supporting Finance, Risk, and Regulatory reporting.
- Created JIRA tickets for production data quality failures, documented issue details, coordinated triage, tracked remediation steps, and communicated impact and dependencies to stakeholders.
- Designed and supported Tableau and Power BI dashboards used for performance tracking, data quality monitoring, metric reporting, failed record analysis, and stakeholder decision-making.
- Prepared BRD/FRD artifacts, functional specifications, flowcharts, data/process flows, report specifications, dashboard requirements, testing scenarios, UAT support materials, and operational documentation.
- Supported Agile and Waterfall delivery teams by organizing requirements, clarifying scope, tracking dependencies and impediments, supporting sprint discussions, and validating delivery against agreed requirements.
- Partnered with business, application, data, reporting, infrastructure, security, and vendor teams to validate assumptions, address delivery gaps, and support implementation readiness for complex enterprise initiatives.
Business Systems Analyst - Workday / PeopleSoft / Integration Support - MUFG Union Bank N.A. - Monterey Park, CA
(2018-11 - 2024-05)
Cloud implementation, legacy data migration, integrations, application development support, testing, go-live readiness
- Supported full life cycle cloud implementation activities from discovery and planning through design, development, interface build, testing, conversion, go-live, and post-production support.
- Worked with HR, business, and technology stakeholders to identify requirements, document enhancements, validate functionality, and ensure system design met organization needs.
- Supported migration and conversion from legacy systems to cloud applications by analyzing data conversion needs, documenting mapping rules, supporting SQL-based validation, and assist
