Valentina C

Responsible for supporting the Sales team on all pre and post order account management on the Comcast National / Multi-Site Workplace product. Check for outages by reviewing outage page for known problems and/or checks router. Notifies the appropriate parties and advises the customer accordingly.

Document details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database. Assign ticket to local market to dispatch service call or assigns to TSR2 for advanced troubleshooting. Identify areas for improvement of process and procedure, and provide feedback to supervisors.

Meets or exceed business goals (metrics with sales)

SALES / REPAIR REPRESENTATIVE - XFINITY

(2016-04 - 2020-12)

Responsible for supporting the Sales team on all pre and post order account management on the Comcast National / Multi-Site Workplace product. Check for outages by reviewing outage page for known problems and/or checks router. Notifies the appropriate parties and advises the customer accordingly.

Document details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database. Assign ticket to local market to dispatch service call or assigns to TSR2 for advanced troubleshooting. Identify areas for improvement of process and procedure, and provide feedback to supervisors.

Meets or exceed business goals (metrics with sales)

• Product Ambassador

BRIDAL STYLIST - Davids Bridal

(2021-01 - 2023-12)

• Sold and fitted bridal products for brides-to-be and bridal parties.
• Managed customer expectations with open consultations and frequent communication.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours: night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Answered constant flow of customer calls with minimal wait times.

LEGAL RECEPTIONIST - Keavney Legal Group

(2019-01 - 2021-12)

• Answer phone calls and emails
• Respond to or forward client questions to the appropriate attorney
• Greet clients and visitors in a friendly manner and determine the reason for their visit. Contact clients to schedule appointments with attorneys and other staff
• Sort and distribute mail
• Organize files
• Greeted clients and assisted with the intake process sheets.
• Scheduled and made appointments for attorneys.
• Produced and filed various legal documents and electronically preserved updated case record system.
• Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

ADMINISTRATIVE STAFF / INSURANCE VERIFICATION - Advocare Rheumatology

(2023-01 - 2026-12)

• Verified patient insurance eligibility.
• Processed referrals.
• Communicated with insurance providers.
• Supported patient intake and scheduling.
• Maintained HIPAA compliance.
• Greeted patients in a friendly and professional manner.
• Answered and directed phone calls.
• Scheduled and confirmed patient appointments.
• Collected and updated patient information.
• Managed patient check-in and check-out.
• Scanned and filed documents into the electronic system.
• Assisted with patient questions and concerns.
• Maintained a clean, organized, and welcoming front desk area.

High School Diploma - WILLIAMSTOWN HIGH SCHOOL (2006-01 - 2009-12)