Hostess, Expo, Server Assistant, Server at Hula's Modern Tiki (2024-03 – Present)
Multi-role position in fast-paced restaurant environment managing guest flow, reservations, and service delivery.
- Managed reservations and waitlists, optimizing guest flow during peak hours.
- Communicated effectively with kitchen and serving staff to enhance service efficiency.
- Answered customer questions about hours, seating, and menu information.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered exceptional customer service to enhance guest satisfaction and drive repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Associate at Palm Beach Tan (2023-11 – 2024-03)
Retail and customer service role in tanning salon environment.
- Assisted customers with product selection and provided information on tanning services.
- Maintained cleanliness and organization of tanning equipment and retail areas.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated clients on proper tanning techniques and aftercare products.
- Managed inventory, ensuring adequate stock levels of tanning products.
- Responded to customer inquiries, resolving issues with professionalism and care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Hostess at House of Tricks (2022-01 – 2022-06)
Front-of-house hostess role managing guest arrivals, reservations, and seating operations.
- Greeted guests warmly and ensured a positive first impression upon arrival.
- Managed reservations efficiently using digital booking systems for optimal table allocation.
- Coordinated seating arrangements to maximize restaurant flow and enhance guest experience.
- Assisted in training new staff on customer service protocols and operational standards.
- Collaborated with waitstaff to communicate special requests, ensuring accurate order delivery.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
