Valeria Villarreal

Highly motivated and detail-oriented professional with experience in administrative support, data entry, customer service, and team leadership. Proven ability to manage confidential documentation, maintain accurate records, and communicate effectively with clients in fast-paced environments. Skilled in handling high volumes of phone calls, emails, and customer inquiries while maintaining professionalism, accuracy, and efficiency.

Strong organizational, multitasking, and problem-solving abilities. Bilingual in English and Spanish.

Data Entry Clerk / Administrative Assistant - Dignity Inc. - Hidalgo, TX

• Accurately entered and maintained confidential client information and records within company databases.
• Managed and responded to a high volume of emails while ensuring timely and professional communication.
• Answered incoming phone calls and provided administrative and customer support services.
• Processed, reviewed, and organized documentation while maintaining accuracy and confidentiality.
• Verified information and corrected discrepancies to ensure complete and accurate records.
• Maintained electronic filing systems and supported daily administrative operations.
• Collaborated effectively with team members in a fast-paced COVID-19 testing environment.

Customer Service Supervisor - Burlington Stores - McAllen, TX

• Supervised daily front-end operations and ensured exceptional customer service standards were met.
• Assisted customers with inquiries, returns, and exchanges while resolving concerns professionally and efficiently.
• Trained and mentored new associates on company procedures, customer service expectations, and operational processes.
• Maintained accurate transaction records and ensured compliance with company policies.
• Demonstrated strong leadership, multitasking, and organizational skills while managing multiple priorities.
• Collaborated with management to improve workflow and support business objectives.

Customer Service Representative - Tamayo's - Hidalgo, TX

• Managed incoming phone calls, text messages, and customer inquiries in a professional and timely manner.
• Assisted customers by providing information regarding products, services, and order requests.
• Maintained accurate records of customer communications and transactions.
• Coordinated multiple tasks simultaneously while ensuring efficient customer support.
• Resolved customer concerns effectively while maintaining a positive customer experience.
• Demonstrated excellent communication, organizational, and problem-solving skills in a fast-paced environment.

Bachelor of Science - Criminal Justice - The University of Texas Rio Grande Valley (UTRGV)

Associate of Arts - Interdisciplinary Studies