CONTRACTED ADMINISTRATIVE ASSISTANT at LOMA LINDA UNIVERSITY HOSPITAL (2025-07 – 2025-12)
- PROVIDED HIGH-LEVEL ADMINISTRATIVE SUPPORT TO THE NUTRITION SERVICES DEPARTMENT, INCLUDING SCHEDULING MEETINGS, MAINTAINING RECORDS, AND PREPARING REPORTS
- MANAGED CORRESPONDENCE, PHONE CALLS, AND INQUIRIES, ENSURING TIMELY AND PROFESSIONAL COMMUNICATION WITH STAFF, VENDORS, AND THE PUBLIC
- MAINTAINED ACCURATE FILES FOR FOOD SERVICE COMPLIANCE, STUDENT MEAL ACCOUNTS, AND DEPARTMENTAL BUDGETS
- PREPARED PURCHASE ORDERS, TRACKED INVOICES, AND MONITORED EXPENSES TO SUPPORT FISCAL ACCOUNTABILITY
- ASSISTED IN COORDINATING STAFF SCHEDULES, TRAINING SESSIONS, AND DEPARTMENTAL EVENTS
- SUPPORTED THE NUTRITION SERVICES DIRECTOR WITH CONFIDENTIAL PROJECTS AND DAILY OPERATIONAL NEEDS
- UTILIZED DISTRICT SOFTWARE AND NUTRITION MANAGEMENT SYSTEMS TO PROCESS DATA, GENERATE REPORTS, AND ENSURE COMPLIANCE WITH FEDERAL AND STATE REGULATIONS
CONTRACTED PATIENT SERVICES/ RISK MANAGEMENT at SAN ANTONIO REGIONAL HOSPITAL (2025-03 – 2025-07)
- DELIVERED HIGH-QUALITY PATIENT SUPPORT BY COORDINATING APPOINTMENTS, MANAGING SCHEDULING SYSTEMS, AND ADDRESSING PATIENT INQUIRIES WITH EMPATHY AND EFFICIENCY
- ENSURED HIPAA COMPLIANCE DURING ALL PATIENT INTERACTIONS, PROTECTING SENSITIVE HEALTH INFORMATION AND MAINTAINING CONFIDENTIALITY STANDARDS
- RESOLVED PATIENT COMPLAINTS AND SERVICE ISSUES PROFESSIONALLY, ACHIEVING A HIGH PATIENT SATISFACTION RATING
- CONDUCTED INCIDENT INVESTIGATIONS, ROOT CAUSE ANALYSES, AND RISK ASSESSMENTS, LEADING TO POLICY UPDATES THAT REDUCED FUTURE INCIDENTS
- BRIDGED PATIENT CARE AND RISK MANAGEMENT BY IMPLEMENTING SAFETY PROTOCOLS THAT IMPROVED PATIENT SATISFACTION
ASSISTANT FRONT DESK/ RECEPTIONIST at MERIE'S OPTICAL (2017-09 – 2024-12)
- GREETED PATIENTS WARMLY UPON ARRIVAL, CHECK THEM IN, AND PROVIDED ASSISTANCE WITH ANY INQUIRIES, ENSURING A POSITIVE AND WELCOMING EXPERIENCE
- SCHEDULED AND CONFIRMED PATIENT APPOINTMENTS, MANAGED THE OFFICE CALENDAR, AND COORDINATED WITH OPTOMETRIST TO OPTIMIZE APPOINTMENT FLOW
- HANDLED PHONE CALLS, RETURNED MISSED CALLS, RESPONDED TO EMAILS AND MANAGED PATIENTS RECORDS, ENSURING ALL INFORMATION WAS ACCURATE AND UP TO DATE
- MANAGED BILLING PROCESS, PAYMENT PROCESSING, ASSISTED WITH EYEGLASS AND CONTACT INVENTORY, PATIENT FOLLOW UPS
MASTER TRAINER, DISPATCHER at CAFE RIO (2021-01 – 2022-02)
- TRAINED AND IMPLEMENTED A TRAINING PROGRAM FOR NEW HIRES, FOCUSING ON CUSTOMER SERVICE AND OPERATIONAL PROCEDURES
- TRAINED NEW STAFF ON POSITIONS HIRED FOR, KEEPING SANITARY AND FOOD SAFETY WHEN USING KITCHEN EQUIPMENT
- TRAINED ON HOW TO HANDLE CUSTOMER COMPLAINTS AND CREATING A POSITIVE DINNING EXPERIENCE FOR ALL PATRONS
- WORKED CLOSELY WITH KITCHEN AND FRONT OF HOUSE STAFF TO ENSURE SEAMLESS OPERATIONS AND EFFECTIVE COMMUNICATION ACROSS ALL DEPARTMENTS
GENERAL MANAGER at 20/20 BAR & GRILL RESTAURANT (2018-06 – 2020-01)
- DIRECTED DAILY OPERATIONS, ENSURING EFFECTING AND EFFECTIVE MANAGEMENT OF ALL BUSINESS ACTIVITIES, INCLUDING OVERSEEING STAFF, FINIAL PERFORMANCE AND CUSTOMER SATISFACTION
- RECRUITED, TRAINED AND MONITORED STAFF, MANAGED BUDGETS, ORGANIZE AND PROMOTE EVENTS, SPECIAL NIGHTS, AND PROMOTIONS TO ATTRACT CUSTOMERS AND INCREASE SALES
- OVERSEEING THE ORDERING, RECEIVING AND STOCKING OF BAR SUPPLIES
- ENSURE THE BAR COMPLIED WITH ALL LOCAL AND STATE LAWS
- ENSURE CUSTOMERS RECEIVE EXCELLENT SR IE AND THAT THEIR NEEDS ARE MET PROMPTLY AND PROFESSIONALLY
LEAD SALES COACH at KIRBY ENTERPRISES TRAN LOC. (2012-09 – 2014-04)
- HANDLED THE TASKS OF INTERVIEWING, HIRING, MONITORING, COACHING AND DEVELOPING SALES STAFF
- ISSUED ORAL AND WRITTEN COUNSELING FOR BREACH OF CONDUCT WITH TEAM MEMBERS
- RESPONSIBLE FOR CONDUCTING COACHING AND DEVELOPING EACH TEAM MEMBER TO ENSURE COMPLIANCE GUIDELINES, CALL QUALITY AND SALES TECHNIQUES
- HANDLED THE TASKS OF PERFORMING EVALUATIONS ON TEAM MEMBERS
- RESPONSIBLE FOR DEVELOPING A TEAM OF REPRESENTATIVES AND AGENTS TO ACHIEVE THE OBJECTIVES OF PERFORMANCE
- SET TARGET AND LEADS THE TEAM TO ACHIEVE PERFORMANCE GOALS AS ESTABLISHED BY THE ORGANIZATION
