Valerie Chavez

Customer service expert with 12+ years of experience across tech, retail, healthcare, and legal services. Proven track record in omnichannel support (phone, email, chat, social media), with strong troubleshooting, communication, and independent problem-solving skills. Promoted for excellence in service quality and efficiency. Thrives in both team-based and remote environments.

Customer Service Agent - HCL Technologies - Remote

(2024-01)

• Provide omnichannel support for multiple brands via phone, email, chat, and social media.
• Promoted to social media agent for top-tier performance and efficiency.
• Utilize Salesforce CRM; resolve issues independently with minimal supervision.
• One of 5 agents selected to handle high-visibility social media support.

Office Manager - True Title Partners - El Paso, TX

(2023-01 - 2024-01)

• Oversaw daily office operations, ensured compliance, and streamlined workflows.
• Managed customer inquiries and supported title processing from start to finish.
• Acted as communication liaison across departments to boost process efficiency.

Shift Supervisor - Starbucks - Melbourne, FL

(2020-11 - 2022-11)

• Lead team of 5–7, delegate tasks, and maintain store performance standards.
• Order inventory, document shift transitions, and coach new partners.
• Promote strong customer and partner engagement.

Medical Scheduler - Amici Pet Hospital

(2018-01 - 2020-12)

Manager, Customer Experience - MAC Cosmetics

(2016-01 - 2018-12)

Medical Receptionist - Value Pet Clinic

(2015-01 - 2016-12)

Diploma - Journalism & Communication - Montwood High School