Valerie Kibodeaux

Dedicated Customer Service Professional with 15+ years of experience in public safety, call center, and healthcare environments. Proven success handling high-volume inbound calls, resolving complex customer concerns, de-escalating difficult situations, maintaining accurate records, and delivering exceptional service. Experienced in training staff, multitasking across multiple systems, and supporting customers with professionalism and empathy.

911 Telecommunicator / Customer Service & Call Center Specialist - Acadia Parish Sheriff's Office

(2015-10)

• Handle high-volume inbound calls while providing professional and service-focused support.
• Assess caller needs, provide accurate information, and determine appropriate solutions.
• Document interactions accurately across multiple computer systems and databases.
• Demonstrate advanced conflict resolution and de-escalation skills.
• Improved call response and resolution times through effective communication and teamwork.
• Train and mentor new employees on customer service standards and system usage.

Certified Nursing Assistant (Customer-Centered Support Role) - Acadia General Hospital

(2010-01 - 2015-05)

• Delivered compassionate support to patients and families.
• Supported high levels of patient satisfaction through responsive service.
• Communicated effectively with medical staff and maintained HIPAA compliance.

Associate degree - Criminal Justice - Remington College (Online)

High School Diploma - Crowley High School