Revenue Cycle & Operations Analyst - 4M Dental Implant Center - Long Beach, CA
(2021-10)
- Manage financial reports by reconciling 500+ monthly payments, tracking merchant fees with 99% accuracy, documenting refunds, and monitoring collections performance to support achievement of monthly recovery goals.
- Prepare biweekly payroll reports for 15+ providers, ensuring timely processing, reconciliation, and compliance with company payroll procedures.
- Collaborate with 11 offices and cross-functional departments to resolve reporting inconsistencies, improve data accuracy, and support alignment on key operational initiatives.
- Develop and implement treatment plan procedure codes to reduce missed billable services, decrease operational waste, improve claim accuracy, and increase overall profitability while helping reduce bad debt write-offs.
- Execute in-house financing and insurance payment programs that increase patient payment compliance, supported production and collection goals, and improved overall revenue performance
- Train staff on new or updated systems, procedures, and job functions.
Financial Administrator - Steven K. Okamoto DDS Inc. - Torrance, CA
(2017-07 - 2020-07)
- Coordinated financial documentation and maintained accurate records.
- Managed scheduling, and documentation, and follow-ups to ensure timely processing of tasks.
- Communicated with clients, providers, and insurance representatives to resolve issues.
- Trained new staff on financial systems, administrative procedures, and organizational systems.
- Improved workflow efficiency by streamlining processes and resolving discrepancies.
Beauty Concierge - Target - Los Angeles, CA
(2017-02 - 2017-07)
- Initiated upselling techniques to increase sales volume.
- Developed innovative marketing strategies for promoting various beauty services offered by the company.
- Maintained records related to sales.
- Implemented highly effective beauty services protocols, ensuring optimal guest satisfaction.
- Collaborated closely with other departments within the organization in order to achieve common goals.
Event Promotions Representative - Hawaiian Gardens Casino - Hawaiian Gardens, CA
(2013-09 - 2015-10)
- Created and implemented promotional displays to support marketing efforts, increase engagement, and achieve sales growth.
- Communicated effectively with clientele to maintain customer satisfaction and build guest loyalty.
- Monitored and analyzed payouts, hand-delivered cash prizes, and prepared payout reports with accuracy and attention to detail.
- Collaborated with team members and guests to resolve issues efficiently and improve daily operations.
