CERTIFIED INDEPENDENT TRAVEL ADVISOR - InteleTravel - USA, Remote
(2022-10)
- Promoting destinations and finding best deals
- Assessing client preferences based on budget, desired destination, and travel dates
- Planning and reserving all travel arrangements
- Providing outstanding customer service by offering travel tips and resolving travel issues or complaints
ASSISTANT PROPERTY MANAGER (500+ Units) - CBM Holdings - West Palm Beach, FL
(2024-02 - 2024-06)
- Handling tenant inquiries, concerns and complaints
- Community communications, newsletters, event calendars and flyers
- Managing social media accounts and marketing content for Cameron & Brandon Estates
- Reviewing / preparing leases and renewals
- Property inspections
- Rent collection
- Managing delinquencies
- Repairs / projects coordination
- Unit tours for walk-in customers and scheduled showings
US Sales Manager - InStat Sport - USA, Remote
(2020-10 - 2021-07)
- Generating leads for new customers
- Presentation of offered products
- Customer service support
- Coordinating promotional events
- Negotiating prices, signing new contracts and renewals
LEASING ADMINISTRATOR (500+ Units) - ARMCO Immobilier - Montreal, Canada
(2017-01 - 2018-09)
- Establishing new leasing strategies, marketing & advertising plans
- Preparation of leasing budget, monthly financials and annual rental budget
- Managing (8) leasing agents and assisting with unit rentals
- Acting temporary property manager (2 months)
ASSISTANT PROPERTY MANAGER (2100+ Units) - CLV Group - Montreal, Canada
(2016-11 - 2017-11)
- Managing monthly Accounts Receivable / Payable (Delinquencies)
- Renewal negotiations
- Organizing Community Promotional Events
- Preparing written correspondence
- Collecting rent payments
- Filing and adjusting tenant files
- Increasing occupancy through marketing & advertisement
- Repairs / projects coordination
- Reducing tenant turnover rate by maintaining regular contact with community residents
Banquet Guest Experience Guide - Fairmont Queen Elizabeth Hotel - Montreal, Canada
(2010-06 - 2015-04)
- Catering service in a fast-paced environment
- Greeting and attending to VIP guests
- Participating to grand events: F1 Grand Prix of Montreal and Lise Watier Annual Gallas
Restaurant Manager - Restaurant Georges - Montreal, Canada
(2009-02 - 2012-08)
- Customer satisfaction and complaint resolution
- Hiring and training new employees
- Purchasing and inventory management
- Quality assurance per industry standards
- Implementing new computerized management systems
Ambassador Full Time Volunteer - American Red Cross - Greensboro, NC
(2020-06 - 2022-07)
