Vamsi Priya Yechuri

Technical Program & Knowledge Management Leader with 13+ years driving cross-functional technology initiatives across enterprise platforms (AWS re:Post), media release management (Ericsson), and financial services implementations. Proven track record in platform operations, process automation, content quality frameworks, and integrating tooling (Model Context Protocol, agentic workflows) to scale operations. Skilled in bridging business strategy with engineering execution to accelerate adoption, streamline workflows, and measure business impact.

Certified PMP and Lean Six Sigma Green Belt.

Knowledge Manager, AWS re:Post - Amazon - Seattle, WA

(2025-01)

• Executed an end-to-end AI quality flywheel—encompassing knowledge gap detection, fix identification, execution, and validation—delivering 300+ knowledge fixes that contributed to improving AWS support AI response accuracy and availability.
• Developed golden datasets to benchmark and validate content quality evaluation models across enterprise knowledge bases.
• Developed and executed an automated content quality framework to scan ~6,000 public-facing AWS knowledge sources at scale by connecting Model Context Protocol (MCP) tooling to automated agents, improving quality detection speed by almost 80%.
• Translated AWS content development style guidelines into 170 structured, machine-readable rules for automated editorial tools, reducing knowledge quality checking time by 50%.
• Developed and executed a communication quality framework to measure and benchmark support quality across enterprise workflows.
• Led a cross-functional team of writers, editors, and project managers delivering technical content on AWS re:Post (~1.5M average views), directing publication workflows for AWS service integrations, configurations, and use cases.

Sr. Program Manager / Manager, Program Management - Amazon - Seattle, WA

(2021-05 - 2025-01)

Managed a global team of program managers delivering technology initiatives and enablement programs for Amazon's selling partner support organization.

• Partnered with engineering and analytics teams to prioritize content management system enhancements based on data, reporting post-implementation ROI to senior leadership.
• Owned governance of project intake, triage, and prioritization across multiple lines of business, driving a 50% productivity gain through Adobe Workfront automation while maintaining 90% SLA adherence.
• Established standardized ways of working and a RACI framework across engineering, editorial, and program management teams.

Program Manager - Ericsson / MediaKind - India

(2018-08 - 2021-05)

Managed a team of release program managers and scrum masters delivering 15+ customer releases across Agile software development lifecycles for Ericsson's Media R&D business.

• Facilitated sprint planning, retrospectives, deployment checklists, and critical defect resolution tracking to reduce downtime and support release cadences.

Customer Success Manager - Procase Consulting (Consultant to Ericsson) - Santa Clara, CA

(2017-11 - 2018-06)

Managed customer accounts and software release schedules in alignment with business priorities for 3 media customers.

• Partnered with engineering teams to align technical enablement, platform health, and software delivery with contractual requirements.
• Established change-management and change-control procedures governing customer releases, platform upgrades, and user onboarding.

Project / Program Manager - Paradigm Quest - Toronto, Canada

(2014-09 - 2017-02)

Managed technology implementation programs processing $2B+ in mortgage volume and launched four web portals for real-time loan data access; led technical enablement and system training for 1,000+ users.

Business Process Analyst, Customer Support Operations - BlackBerry - Waterloo, Canada

(2011-05 - 2013-11)

Conducted process-maturity assessments across enterprise and retail customer support systems and operations.

• Led process-reengineering for the BlackBerry 10 launch, including knowledge-repository search optimization and skill-based call routing, driving $37K in immediate savings and ~$164K projected annually.

M.Phil - Political Science - University of Hyderabad